Credit Control Manager

Job Summary

We are looking for an experienced Senior Credit Control Manager to lead Credit Risk, Accounts Receivable, and Collections across PAN India operations. The role focuses on strengthening cash flow, minimizing credit risk, reducing DSO, driving recoveries, and partnering with Sales, Operations, and Finance to maintain a strong credit control framework.

The candidate must be based in Mumbai and possess relevant experience in the Logistics and Freight Forwarding industry.

Key Responsibilities

• Lead Credit Control and Accounts Receivable operations across PAN India.
• Assess customer creditworthiness, approve credit limits, and manage payment terms.
• Monitor customer exposure, ageing, overdue accounts, and DSO to minimize financial risk.
• Develop and execute collection and recovery strategies to reduce bad debts.
• Resolve billing disputes and ensure timely reconciliation of customer accounts.
• Lead, mentor, and manage the Credit Control team to achieve collection targets.
• Collaborate with Sales, Operations, Finance, and Legal to balance business growth with effective risk management.
• Strengthen credit policies, SOPs, audit controls, and process automation through ERP/CRM systems.
• Prepare MIS reports on collections, ageing, recoveries, and credit risk for senior management.
• Ensure compliance with internal controls, statutory requirements, and audit standards.

Key KPIs

• DSO Reduction
• Collection Efficiency
• Ageing Reduction (30/60/90+ Days)
• Bad Debt & Write-off Control
• Credit Approval Turnaround Time
• Recovery Success Rate
• Audit & Compliance Adherence