Credit Control Manager

Job Title: Credit Control Manager
Department: Finance & Accounts
Location: Siliguri, West Bengal
Work Mode: On-Site
Working Days: 6 Days a Week
Employment Type: Full-Time

Position Overview:

We are looking for an experienced Credit Control Manager to lead the organization's credit control and receivables management function. The role will be responsible for managing customer credit exposure, driving collections, minimizing overdue receivables and bad debts, and ensuring effective credit-risk management.

The ideal candidate should have strong experience in credit control, accounts receivable, collections, credit assessment, reconciliation, and financial reporting, along with excellent negotiation and stakeholder-management skills.

Key Responsibilities:

Credit Control & Risk Management

• Lead and manage the organization's Credit Control and Receivables Management function.
• Develop and implement credit policies, procedures, and risk management frameworks.
• Review and approve/recommend customer credit limits based on financial analysis, payment history, creditworthiness, and business potential.
• Conduct periodic reviews of customer credit exposure and payment behavior.
• Identify potential credit risks and recommend appropriate corrective actions.
• Ensure compliance with established credit policies and internal controls.

Receivables & Collections Management

• Monitor debtor aging, outstanding balances, collection targets, and overdue receivables.
• Develop and implement effective collection strategies to improve cash flow.
• Drive timely recovery of outstanding payments and minimize bad debts and credit losses.
• Handle escalated collection cases and negotiate payment plans and settlements with key customers.
• Track collection commitments and ensure timely follow-up and closure.

Reconciliation & Dispute Resolution

• Ensure accurate customer account reconciliation and payment allocation.
• Work closely with Sales, Finance, Accounts Receivable, and Business Heads to resolve payment disputes.
• Identify and resolve discrepancies in customer accounts.
• Establish effective processes for tracking and closing long-pending receivables.

MIS & Management Reporting

• Prepare and present regular MIS reports on:
• Debtor Aging
• Collections & Recovery
• Outstanding Receivables
• Credit Exposure
• Bad Debt Provisions
• Collection Performance
• Provide management with insights into credit risk, collection trends, and customer payment behavior.
• Present key findings and recommendations to senior management.

Stakeholder & Team Management

• Coordinate with Sales and Business teams to ensure credit terms are aligned with business requirements and risk parameters.
• Guide and monitor the performance of the Credit Control/Collections team, where applicable.
• Establish collection targets and monitor team performance against defined KPIs.
• Escalate critical credit and collection matters to senior management.

Required Skills & Competencies:

• Strong expertise in Credit Control and Receivables Management.
• Good understanding of credit risk assessment and customer credit evaluation.
• Strong knowledge of accounts receivable and collection processes.
• Ability to analyze financial statements, payment history, and customer creditworthiness.
• Strong negotiation, communication, and stakeholder-management skills.
• Excellent problem-solving and dispute-resolution abilities.
• Strong knowledge of MS Excel, MIS, and financial reporting.
• Strong analytical and numerical skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple customer accounts and priorities effectively.
• Strong leadership and team-management capabilities.

Qualification & Experience:

• Bachelor's degree in Finance, Accounting, Commerce, or a related field.
• Relevant experience in Credit Control, Credit Management, Accounts Receivable, Collections, or Finance.
• Prior experience in a managerial/supervisory role will be preferred.
• Experience handling credit limits, customer collections, aging reports, payment disputes, and credit-risk assessment is preferred.