Credit Control Manager

Job Description
Job Title: Credit Control Manager

Department: Accounts

Location: Surat

Reporting To: Sr. Manager Accounts

Role Purpose

The Credit Control Manager is responsible for developing and enforcing credit policies, managing receivables, reducing credit risk, and improving cash flow. The role partners closely with sales and senior management to balance business growth with financial discipline.

Key ResponsibilitiesCredit Policy & Risk Management

• Develop, implement, and periodically review credit control policies and procedures.
• Assess customer creditworthiness and approve credit limits and payment terms.
• Monitor credit exposure and minimize bad debt risk.
• Identify high-risk accounts and take proactive corrective action.

Accounts Receivable & Collections

• Oversee accounts receivable (AR) and ensure timely collections.
• Monitor ageing reports and reduce overdue outstanding.
• Drive improvements in DSO (Days Sales Outstanding).
• Approve escalations such as payment holds, legal notices, or credit suspensions.

Team Leadership & Coordination

• Lead, mentor, and manage the credit control / AR team.
• Set collection targets and performance KPIs for the team.
• Coordinate closely with sales, logistics, and finance teams.

Sales & Customer Interface

• Partner with sales leadership to align credit decisions with business goals.
• Resolve complex payment disputes with key customers.
• Support commercial negotiations while protecting company interests.

MIS, Reporting & Compliance

• Prepare and present AR dashboards, ageing analysis, and risk reports to management.
• Ensure compliance with statutory requirements and internal controls.
• Support internal and external audits related to receivables and credit.

Process Improvement & Automation

• Improve credit control processes through ERP, automation, and standardization.
• Implement best practices for receivables management.
• Drive continuous improvement in cash-flow forecasting.

Key Skills & Competencies

• Strong expertise in Credit Control & Accounts Receivable
• Risk assessment and decision-making skills
• Leadership and people management
• Strong negotiation and stakeholder management
• Analytical skills with financial acumen
• ERP / Tally / SAP & advanced Excel knowledge

Educational Qualification

• B.Com / M.Com
• CA / CA-Inter / MBA (Finance) preferred

Experience

• 5-7 years of experience in Credit Control / Finance
• Minimum 35 years in a managerial role
• Experience in dealer / distributor-driven businesses preferred

Key Performance Indicators (KPIs)

• DSO reduction
• Overdue outstanding percentage
• Bad debt provision control
• Collection efficiency
• Audit compliance
• Team performance & productivity