Credit Control Executive, Self-Pay (UK Healthcare)

Why This Role Matters

This is an exciting opportunity to join the Pune-based team of one of the UK's most innovative healthcare providers. As a Credit Control (Self-Pay) Executive, your primary focus will be self-pay collections ensuring timely payment from private patients and reducing aged debt on self-pay accounts while building strong relationships with patients, embassies, and corporate partners. You may occasionally be asked to assist with insurer-related queries, but this is not the core focus of the role. Your work will directly contribute to maintaining a healthy financial ecosystem in a fast-paced and rewarding private healthcare environment.

Key Responsibilities

Debt Collection & Account Management

• Monitor and manage the aged debt ledger for self-pay accounts, ensuring proactive follow-up of outstanding invoices.
• Chase overdue payments from self-pay patients via telephone, email, and written correspondence.
• Maintain accurate records of all debtor communications and agreed payment plans.

Stakeholder Liaison

• Liaise primarily with private (self-pay) patients, embassies, and corporate clients to resolve payment queries and disputes, assisting with insurer (PMI)-related queries on an occasional basis as needed.
• Work closely with the billing team to clarify invoice details, authorisations, and coding where required.

Payment Allocation & Reconciliation

• Accurately allocate payments to the correct accounts.
• Reconcile discrepancies between billed amounts and payments received.
• Support the month-end closing process and provide input into financial reporting.
• Occasionally assisting with insurance priors, recoups, refunds, and payment reductions when required, with the majority of time dedicated to self-pay account management.

Reporting & Compliance

• Provide regular reports on debt status, payment trends, and risk areas to the Credit Control Lead.
• Support internal and external audit documentation.
• Ensure credit control activities comply with GDPR, company policy, and healthcare regulations.

Process Improvement

• Spot recurring payment delays and collaborate with relevant teams to implement improvements.
• Support development and implementation of improved credit control procedures and systems.

Skills & Experience Required

Essential

• 3 to 5 years of experience in Credit Control / Accounts Receivable, preferably in healthcare or the private sector.
• MBA / MCom degree is ideal, though strong graduates with exceptional experience are also encouraged to apply.
• Only candidates currently residing in Pune will be considered for this role.
• We prefer immediate joiners.
• Basic familiarity with private medical insurance (PMI) processes is helpful, as the role may occasionally involve insurer-related queries; however, the primary focus of this role is self-pay patient collections.
• Proficiency in financial software and patient management systems (e.g. Epic, SAP, Meditech).
• Strong numerical ability, attention to detail, and accuracy.
• Excellent verbal and written communication skills.
• Ability to handle sensitive financial discussions with tact and professionalism.

Desirable

• Experience with NHS PPUs, private hospitals, or medical billing teams.
• Familiarity with international patient billing and embassy relationships.
• Understanding of healthcare regulations and compliance standards (e.g. GDPR, CQC).

Personal Attributes

• Confident, assertive, and persuasive strong negotiation skills.
• Organised and proactive able to manage competing priorities.
• Empathetic and professional when handling patient and client queries.
• A team player who brings solutions, not just problems.

Working Conditions & Benefits

• This is a Work From Office (WFO) role based in Pune, not Work From Home role. A limited hybrid option may be considered only in exceptional circumstances.
• You will regularly collaborate with colleagues across Finance, Billing, Admissions, Commercial, and Patient Services, giving you broad exposure and valuable cross-functional learning opportunities.
• A chance to shape and strengthen financial operations for a leading UK healthcare client.
• Direct collaboration with UK leadership teams, where your work will directly contribute to driving performance, efficiency, and impact.
• We offer a competitive compensation package, along with a generous leave policy, medical insurance, and a collaborative work environment.
• High performers can look forward to clear career growth opportunities.

Please answer the qualifying questions carefully incomplete or casual responses may lead to your application not being considered.