GURUGRAM · FULLTIME
Credit & Collect-T3-II Professional
AMERICAN EXPRESS
Gurugram · onsite · Posted 12d ago
Sourced from
Undisclosed1–6 yrsfulltimeGurugram
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Section · 01
About this role
Responsible for mitigating risk and preventing loss in a production environment and enabling spend for our customers, by handling potential credit abuse and credit burst out for Business and Consumer accounts.
Minimum Qualifications
- Minimum 1 year of meaningful experience in Contact Center Domain.
- Strong proficiency in verbal and written communication skills
- Should possess analytical, decision making and problem-solving skills
Preferred Qualifications
- Minimum 1 year experience in contact center domain
- Prior experience in credit, collections is preferred
- Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior.
- Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss.
- Specialists assist in managing the aging of the CBO portfolio and support both inbound outbound volume.
- Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
analytical thinkingcontact centerOutboundExpress.jsCommunication Skillsinbound
Section · Company
About American Express
AMERICAN EXPRESS
Financial Services
22.8k+
employees
1850
176 years old
Gurgaon / Gurugram, Haryana
India
About
Global payments leader, delivering innovative financial services with $65.9 billion in revenue, empowering consumers and businesses worldwide through trusted products and services.
Industries
Financial ServicesRetailTravel & Tourism / Hospitality
Employee ratings
3,872 reviews
4.1/ 5
Culture
4.1
Career growth
3.3
Work-life
4.1
Employees rate it well for
Work Life Balance518Work Culture500Senior Management332Salary328Career Growth256
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