Credit Cell - Head

Job Purpose

To lead and manage the Credit Cell operations by ensuring timely billing verification, credit approvals, receivable management, insurance and corporate collections, outstanding recovery, and compliance with organizational credit policies to optimize cash flow and minimize bad debts.

Key Responsibilities

Credit Management

• Develop and implement credit control policies and procedures.
• Evaluate creditworthiness of corporate clients, TPAs, insurance companies, and institutional customers.
• Approve credit limits as per delegated authority.

Accounts Receivable Management

• Monitor outstanding receivables and ageing reports.
• Ensure timely submission of bills to corporates, TPAs, and insurance providers.
• Drive collection activities to achieve collection targets.
• Review overdue accounts and initiate recovery actions.

Billing & Documentation

• Ensure accuracy of billing, supporting documentation, and claim submissions.
• Coordinate with billing, cashless, operations, and clinical departments for claim processing.
• Resolve billing disputes and payment discrepancies.

Team Management

• Lead, mentor, and supervise Credit Cell executives.
• Allocate work, monitor productivity, and evaluate performance.
• Conduct training on credit policies and collection processes.

Reporting & Compliance

• Prepare daily, weekly, and monthly credit and collection MIS reports.
• Monitor KPIs related to collections, DSO, and ageing.
• Ensure compliance with hospital policies, statutory requirements, and audit controls.

Stakeholder Coordination

• Liaise with corporate clients, TPAs, insurance companies, and vendors.
• Coordinate with finance, billing, operations, and legal teams for recovery and dispute resolution.
• Support management during audits and financial reviews.

Educational Qualification

• CA / CMA / MBA Finance / M.Com / B.Com with relevant experience.

Experience

• 8-12 years in Credit Control, Accounts Receivable, Revenue Cycle Management, or Finance Operations.
• Minimum 3-5 years in a leadership role, preferably in healthcare or hospital finance.

Key Performance Indicators (KPIs)

1. Accounts Receivable Days (DSO)
2. Collection Efficiency (%)
3. Outstanding Ageing Reduction
4. Monthly Collection Target Achievement
5. Timely Bill Submission Rate
6. Claim Rejection Reduction Rate
7. Bad Debt Percentage
8. Corporate & Insurance Recovery Rate
9. Audit Compliance Score
10. Team Productivity and SLA Adherence

Interested candidates can share their profile

Regards

Deepti

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