Credit Cards-CC-Sales Manager-Branch and Business

Role & responsibilities

To Achieve card Fincon Target of

Branches Assigned • Build relationship with Branch resources/staff • Proper training of Card features to branch staff • Proper Training to branch staff on STP mode of card issuance • Regular MIS sharing with RBB on branch wise achievement MTD/YTD • Regular MIS sharing with RBB on branch resource level status on LG AND LC • Periodic planned visits to branches managed for discussion on MTD/YTD achievement, LG & LC discussion, Card activation level, discussion on card Opportunity for pushing WL clients, to be planned and reviewed through the tool of COGENT • Proper communication of Income generation

through Card issuance

• To drive X sell • Driving all X sell parameters like Smart pay ( Excl pre-paid), Add-on, Forex card , Card for Sure, GHI, one Assist, Loan on cards (Jumbo/Insta/SmartEmi) Standing instruction on debit card • SMARTHUB APP is a core X sell objective to be sold to all Business card/Self-employed customers. • Opening CASA account for all Open market and through In-house client reference. • Selling other bank Assets product like Consumer Durables Loans, PL, BL, Auto Loan, TW loan etc.
• BDR hiring & Mentoring
• Interviewing and shortlisting right candidates for the role of BDRs • To ensure proper and Timely hiring basis the budget available • To Coach the BDR team on product & process • To motivate and mentor the team for improving productivity • To conduct timely training and repeated refresher sessions. • Ensure timely updation of PLP changes are communicated to BDR team and explained on same.
• Adherence to laid down sales process
• Mandate visit to branches managed for discussion on MTD/YTD achievement, LG & LC discussion, Card activation level, discussion on card Opportunity for pushing WL clients. • Cogent process to be followed and timely updating visits and discussion for all branches managed every month. • Timely updating CRM/DAP leads and tracking to ensure TAT is maintained • Timely updating of trigger leads • Adherence of curing process for NON TASU curable • Timely spot audits to be conducted of BDRs to check the hygiene among teams • Timely response to QIG complaints and queries
• Right Card to Right Customers
• Cross sell on existing Carded clients to ensure higher activation and usage.