Credit Card Escalation - RBI BO ,Nodal Complaints & Grievance handling

Hi,

A leading bank is hiring for a Grievance Handling RBI BO Complaints (Mail Support) role within the Credit Card team.

Location: Chennai
Industry: Banking
CTC: Up to 10 LPA

Eligibility Criteria

• Experience in Credit Card Escalation / BO Complaints / Nodal Desk
• Strong exposure to email support & complaint drafting
• Knowledge of RBI guidelines / Banking Ombudsman framework

Job Purpose

To handle Banking Ombudsman (BO) and regulatory complaints related to Credit Cards through email support, ensuring timely, accurate, and compliant resolution.

Key Responsibilities

• Handle BO, RBI, and regulatory complaints related to Credit Cards
• Manage escalations from MD Desk, PNO, Nodal Office, Senior Management, Legal, Police & IT
• Draft and send high-quality email responses (interim & final) within 24 hrs TAT
• Ensure end-to-end resolution with minimal repeat interactions
• Maintain daily productivity and closure targets
• Raise and track monetary approvals (CAD) within TAT
• Ensure responses are regulator-compliant and audit-ready
• Coordinate with internal teams (Ops, Legal, Risk, Collections)
• Identify process gaps and suggest improvements
• Prevent further escalations through effective resolution

How to Apply

Share your CV: [email removed]
WhatsApp: [phone removed]
Call: [phone removed]

Regards,
Selvi Sai
upGrad Rekrut