Credit Appraiser - Gold Loan

Key Responsibilities

Credit & Operational Excellence

• Manage and oversee the Gold Loan portfolio of the branch as the second-in-command to the Branch Head.
• Assist the Branch Head in core branch activities like loan disbursement, cash handling, vault operations, customer service, and compliance.
• Maintain key registers and prepare accurate daily reports for management visibility.

Customer Relationship Management

• Build and nurture strong relationships with existing customers to promote gold loan products.
• Identify new customer prospects and effectively pitch gold loan offerings.
• Ensure timely interest collection from customers and proactively manage overdue cases.
• Maintain tight control over Non-Performing Assets (NPAs) and support recovery efforts.

Valuation and Compliance

• Conduct accurate valuation and appraisal of pledged gold ornaments in adherence to company standards and audit norms.
• Perform purity checks using methods like acid/salt test, pointed scratch test, weight test, smell test, usability test, flexibility test, and sound test.
• Ensure safety and proper documentation of cash and gold assets; store in designated vaults securely.