Credit and Cash Analyst

Order to Cash (OTC) Job Description

Job Title: Order to Cash (OTC) Specialist / Analyst / Executive

Overview

The Order to Cash (OTC) Specialist is responsible for managing the end-to-end OTC cycle including order management, billing, accounts receivable, collections, cash application, and customer query resolution. The role ensures accurate order processing, timely billing, effective credit control, and on-time payment collection to support healthy cash flow.

Key Responsibilities

1. Order Management

• Process sales orders accurately in ERP (SAP / Oracle / NetSuite / Workday).
  
• Validate order details, pricing, discounts, tax codes, credit limits, and approvals.
  
• Coordinate with Sales, Logistics, and Supply Chain teams for order fulfillment.
  
• Manage order changes, cancellations, and delivery issues.
  

2. Billing & Invoicing

• Generate customer invoices based on shipments, deliveries, contracts, or milestones.
  
• Ensure invoices comply with customer and regulatory requirements.
  
• Resolve billing errors and discrepancies.
  

3. Accounts Receivable & Collections

• Follow up with customers for pending and overdue payments.
  
• Send reminders, reconcile payment issues, and resolve disputes.
  
• Monitor aging analysis and reduce DSO.
  
• Maintain customer relationships with regular communication.
  

4. Cash Application

• Apply customer payments (bank transfers, cheques, lockbox, credit card).
  
• Investigate unidentified or short payments.
  
• Match remittances with invoices and clear open items.
  

5. Credit Management

• Support credit checks and credit limit reviews.
  
• Release blocked orders after validation.
  
• Identify high-risk accounts and escalate when required.
  

6. Reporting & Compliance

• Prepare daily/weekly/monthly AR aging, collections, and cash reports.
  
• Ensure compliance with SOX, internal controls, and company policies.
  
• Maintain audit-ready documentation.
  

Skills & Competencies

• Strong understanding of Order to Cash, AR, Billing, Collections, and Cash Application processes.
  
• Hands-on experience in SAP SD / FI, Oracle AR, NetSuite, or other ERPs.
  
• Good communication and customer-handling skills.
  
• Analytical skills and problem-solving ability.
  
• Proficiency in Excel (Vlookups, Pivot Tables).
  
• Ability to handle high volumes with accuracy.
  

Qualifications

• Bachelors degree in Commerce, Finance, Accounting, or related field.
  
• 05 years of experience in OTC / AR / Billing / Collections (as per level).
  
• Shared services / GCC experience is an added advantage.