CPU HEAD - Operations

JOB TITLE: CPU HEAD (OPERATIONS)

Job Title- CPU Head - Operations
Function - Operations
Reports To - Regional CPU Head
Location: Ahmedabad & Surat
Travel: 25%

About DHL Blue Dart Express India

At Blue Dart, we go beyond delivering shipments-we deliver trust, precision, and excellence. As India's most reliable express logistics provider, empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL, network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000 vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among India's Top 100 Great Places to Work and recognized as part of the DHL Group's Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal-it's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong

If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care-Blue Dart is where you belong.

Position Overview

The CPU Head - Operations will be responsible for managing end-to-end eCommerce operations within the assigned Surface Hub, ensuring seamless movement of shipments across the surface network. The role will oversee inbound, outbound and transit operations while driving shipment visibility, network connectivity, service quality and adherence to committed timelines. The role will work closely with Linehaul Operations, Network Operations, Service Centres, Last Mile Operations and Customer Service teams to ensure efficient hub processing, timely dispatches and effective resolution of operational exceptions.

Key Responsibilities :

eCommerce Product Operations

Lead day-to-day eCommerce operational activities within the assigned Surface Hub

Ensure timely receipt, segregation, processing, consolidation and dispatch of shipments

Monitor inbound, outbound and transit shipment flows to achievenetwork timelines

Ensure adherence to operational workflows, product handling standards and SOPs

Drive achievement of service quality and operational performance targets

Surface Network Coordination

Coordinate eCommerce shipment movement through scheduled surface linehaul and feeder networks.

Ensure timely loading, dispatch and connectivity to destination hubs and service centres

Monitor network cut-offs and dispatch schedules.

Partner with Network Operations and Linehaul teams to minimise delays and optimise shipment movement

Ensure accurate shipment visibility through timely scanning and system updates

Shipment Processing & Exception

Oversee scanning, sorting, bagging and dispatch activities to ensure operational accuracy

Proactively identify and resolve delays, misroutes, scanning discrepancies and SLAH

Coordinate with origin and destination locations for timely closure of exceptions

Ensure effective communication of network disruptions and recovery plans

Operational Coordination & ServicePerformance

Collaborate with Hub Operations, Linehaul, Service Centres, Last Mile and Customer

Service teams Monitor shipment volumes and support effective manpower planning

Track operational performance and drive corrective actions to improve service reliability

Implement process improvements and operational best practices

Provide regular operational updates and escalate critical issues appropriately

Service Quality

Drive performance against defined SLAs and eCommerce product commitments

Monitor shipment ageing, pending loads and SLAH and ensure timely corrective action

Drive scanning compliance, shipment accuracy and operational quality

Identify opportunities to improve service reliability, productivity and operational efficiency

Resource Planning & Hub Coordination

Ensure availability and optimum utilisation of manpower, equipment and operational resources

Plan operations based on shipment forecasts, network priorities and hub capacity

Coordinate with transport partners and Linehaul teams for vehicle placement and dispatch readiness

Support contingency planning during network disruptions, seasonal peaks and volume surges

What We're Looking For

8-10 years of experience in courier, express logistics, transportation, eCommerce logistics or hub operations

Strong experience in hub operations, shipment processing or mid-mile logistics within a high-volume environment

Exposure to surface linehaul operations, shipment tracking and operational performance management

Experience managing multiple stakeholders to deliver network and service commitments

Strong analytical, problem-solving and decision-making capabilities

Excellent collaboration, communication and stakeholder-management skills

Strong customer focus, accountability and ownership

Working knowledge of Logistics Management Systems, operational dashboards and Microsoft Office

Bachelor's degree in any discipline

Certification/Diploma in Logistics, Supply Chain Management or Operations Management will be an added advantage

Key Skills

eCommerce Hub Operations| Surface Network & Linehaul Coordination | Shipment Processing | SLA Management | Exception Management | Service Recovery | Operational MIS | Process Improvement | Safety & Compliance | Stakeholder Management

Key Performance Indicators

• Service Performance
• Shipment Quality
• Operational Efficiency
• Network Coordination
• Customer Experience
• Compliance & Governance
• Operational Reporting
• Continuous Improvement
  

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