CP Product Owner

Geidea Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.

Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.

Our technology mirrors our people - Smart, Innovative & Forward Thinking

www.geidea.net

To maintain a competitive advantage as we grow, we are currently looking for a new CP Product Owner

Job purpose:

The execution engine for Geidea's POS and SoftPOS product line. Working closely with the CP Product Manager, the role takes commercially qualified partner integrations, certifications and customization projects through to go-live, owns release quality, and tracks how features perform in production. It is hands-on, with direct exposure to acquirers, terminal vendors, card schemes and enterprise merchants across the UAE and GCC.

Responsibilities:

• Integration & partnership delivery: Run qualified integration, certification and customization projects from kickoff to go-live, owning the plan, partner meetings, minutes and follow-ups, and tracking milestones, dependencies and risks with engineering and delivery teams.
• Documentation: Draft partner SOWs, integration guides and SOPs, and keep Confluence pages current.
• Release quality: Own release UAT against the PRD, with test scenarios covering purchase, refund, void, pre-auth and edge cases; log defects and UI/UX issues and give go/no-go input.
• Production issues: Triage and track incidents with clear owners, ETAs and root-cause notes, and raise recurring issues early.
• Product performance: Track post-launch KPIs (approval rates, decline-code trends, transaction volumes, feature adoption), flag negative patterns and maintain a regular performance report.
• Enablement: Prepare release notes, sales and support training material and FAQs for each release.

Qualifications:

• 1–3 years in payments or fintech in product, project, QA/UAT, implementation or operations roles, at an acquirer, PSP, terminal vendor, switch or payments testing team.
• Basic understanding of card payment flows (authorization, clearing, settlement), EMV and ISO 8583.
• Strong written and spoken English: able to turn a messy call into clean minutes, a tracker and a same-day follow-up.
• Working knowledge of Jira, Confluence (or similar), PowerPoint and Excel.
• Comfortable working with UAE-based partners and teams during UAE business hours.

Nice to have:

• Hands-on payments testing: EMV L3 certification, test tools (e.g. FIME BTT), or UAT and test cases for payment applications.
• Familiarity with Android POS or SoftPOS terminals and terminal management systems.
• Basic SQL or BI skills (Power BI, Tableau) for performance tracking.
• Prior experience with GCC payments.

Our values guide how we think and act - They describe what we care about the most

Customer first - It's embedded in our design thinking and customer service approach

Open - Openness allows us to constantly improve and evolve

Real - No jargon and no excuses!

Bold - Constantly challenging ourselves and our way of thinking.

Resilient – If we fail, we bounce back stronger than before.

Collaborative - We know that we can achieve a lot more as a team.

We are changing lives by constantly striving for a better solution.