Coworking Space Associate (Fresher / Exp)

Role Overview

The Coworking Space Manager is the face of the center, responsible for delivering an exceptional member experience while ensuring smooth day-to-day operations, high occupancy, and a vibrant community culture. This role combines facilities management, customer service, community building, and light sales/retention responsibilities.

Key Responsibilities

• Act as the primary point of contact for all members; greet visitors and handle queries promptly.
• Onboard new members: orientation to facilities, policies, access systems, and introductions to the community.
• Oversee daily operations: front desk/reception, housekeeping, security, pantry, meeting rooms, and common areas.
• Coordinate with vendors (housekeeping, security, IT, AMC, pantry) to ensure uptime of Wi‑Fi, printers, AC, power backup, and other assets.
• Manage inventory: office supplies, pantry stock, event materials, and maintenance spares.
• Conduct space tours for prospective clients; explain plans, pricing, amenities, and terms.
• Follow up on leads from walk-ins, website, and referrals; support conversion to memberships.
• Maintain member records, agreements, KYC, and access logs in the coworking management system.
• Coordinate with accounts on invoicing, collections, deposits, and refunds; track dues and send reminders.
• Prepare daily/weekly/monthly MIS: occupancy, footfall, leads, events, issues resolved, vendor costs.
• Liaise with IT, sales, marketing, and finance teams for seamless workflows and escalations.

Required Qualifications & Skills

• Education: Graduate in any discipline; MBA/PGDM in Operations/HR/Marketing is a plus.
• Experience: 1–2 years in facilities management, hospitality, retail operations, property management, or coworking/community management. Freshers with MBA/PGDM in operations/HR/Marketing can apply for this role.

• Skills:
• Strong communication in English + local language; professional phone and in-person etiquette.
• Customer service orientation; ability to handle complaints calmly and resolve quickly.
• Basic commercial awareness: understanding of leases, billing cycles, and occupancy metrics.
• Organizational skills: checklists, MIS, vendor coordination, and event planning.
• Comfort with technology: coworking management software, Google Workspace/MS Office, WhatsApp Business, basic Excel.