Courier Operations Manager

Company description:

Express Parcel Services Pvt. Ltd. (EPS) is a global logistics and courier solutions provider offering international courier, air & ocean freight, e-commerce logistics, and fulfillment services. With a nationwide network across India and a strong UK presence through EPS Worldwide Limited, London, EPS provides end-to-end import and export solutions, including documentation and customs coordination.

Job Description:

This is a full-time, on-site Courier Operations Executive role based in New Delhi. The role will be responsible for managing the day-to-day movement of export courier shipments, coordinating pickups, planning incoming loads, and ensuring smooth movement of shipments from clients to the airport.

Key Responsibilities:

• Coordinate with clients regarding pickup requirements, shipment volumes, and timelines.
• Plan and coordinate daily pickups and incoming courier loads to ensure smooth operations.
• Manage the bagging and consolidation of courier shipments for dispatch.
• Coordinate with drivers and runners, planning routes and assigning pickups/deliveries efficiently.
• Plan airline bookings and required courier space based on shipment volumes and flight schedules.
• Coordinate the loading and dispatch of courier shipments to the airport within required cut-off times.
• Monitor the overall movement of shipments and resolve day-to-day operational issues to avoid delays.
• Maintain coordination between clients, drivers, runners, airline teams, and internal operations.

Qualifications:

• 1–3 years of experience in courier, logistics, freight forwarding, or similar operations.
• Strong planning, coordination, and organizational skills.
• Ability to manage multiple shipments and operational requirements simultaneously.
• Good communication and interpersonal skills.
• Proficiency in MS Office/Excel and operational systems.
• Ability to work in a fast-paced, time-sensitive environment.
• Bachelor's degree in any relevant field preferred.
• Fluent in English.

Benefits:

• Health Insurance
• Bonus