Counter Sales Executive

Key Roles and Responsibilities

• Customer Service: Welcome walk-in shoppers, identify their budget and occasion, and present matching gold, diamond, or silver pieces.
• Product Explanation: Explain gold purity, weight, diamond specifications, making charges, and wastage calculations clearly.
• Sales Targets: Meet individual and store sales quotas by up-selling, cross-selling, and converting inquiries into purchases.
• Counter Management: Keep display showcases clean, organized, and secure while following strict jewellery handling rules.
• Customer Follow-Up: Maintain client logs, call prospects regarding new collections or festive offers, and encourage repeat visits.
• Billing Assistance: Coordinate with cashiers and inventory teams for smooth invoicing, packing, and delivery.

Preferred Candidate Profile

• Experience: 1 to 3 years of retail sales experience, preferably in jewellery or luxury goods.
• Education: Minimum 12th pass or a graduation degree.
• Communication: Fluent in local languages and basic English with strong convincing and negotiation skills.
• Personality: Well-groomed, professional, patient, and confident in handling high-value transactions.
• Availability: Flexible to work on weekends, holidays, and extended festive retail hours.