Counsellor

Roles and Responsibilities:

Greets potential customers, listens to their needs and problems, and steers them toward products and services that can help them to address their needs of the potential customer.

The ability to understand and utilize a large volume of product information and sector expertise to solve Customer inquiries and provide solutions.

Recommends changes in products, services, and policies by evaluating results and competitive developments.

Keeps management informed by submitting activity and results reports, such as daily customer reports, weekly work plans, and monthly and annual Reports.

Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

Works with Branch Manager and other inter-departments to constantly improve customer-facing communications and product/Service information by sharing client feedback gained in the clinical consultants.

Serves customers by meeting customer needs and promoting products and services.