Counsellor

Key Responsibilities

• Handle inbound and outbound calls with prospective learners.
• Understand the learner's background, requirements and career objectives.
• Explain the programme, curriculum, faculty, schedule, fee and admission process.
• Follow up with interested leads through calls, WhatsApp and email.
• Drive leads from enquiry to application initiation, application completion and enrolment.
• Guide students through the complete admission process and help resolve any application-related issues.
• Follow up with applicants for pending documents and application completion.
• Follow up with admitted students for payment completion.
• Speak with learners over the phone and guide them through the payment process, including helping them complete the payment when they are ready to enrol.
• Maintain accurate lead status and interaction comments in the CRM.
• Consistently work towards assigned sales, application and enrolment targets.
• Nurture leads that are not immediately ready to enrol and convert them at a later stage.
• Coordinate with Admissions, Marketing and Technology teams wherever required to complete the learner journey.

Candidate Profile

• 25 years of experience in EdTech / Education / Professional Education sales.
• Strong experience in inside sales and counselling.
• Proven experience in handling leads and achieving sales/enrolment targets.
• Experience in selling education programmes to students as well as working professionals.
• Strong telephone communication and objection-handling skills.
• Experience in following up with prospects through phone, WhatsApp and email.
• Experience in taking prospects through the complete sales journey lead counselling application payment enrolment.
• Comfortable having conversations around course fees and payment, and professionally following up with learners to complete their payment.
• Experience with CRM systems would be preferred.
• Should be target-oriented, persistent and comfortable working in a conversion-focused environment.

Preferred Background

Candidates from EdTech companies offering higher education, executive education, upskilling or professional certification/programmes, where the candidate has experience selling relatively high-value programmes and converting learners through counselling rather than purely transactional sales.