Counsellor

Job Description Admission Counselor / Career Counselor
Position: Admission Counselor / Career Counselor
Industry: Education & Professional Training
Employment Type: Full-Time
Department: Admissions / Student Counseling
Experience: 14 Years Preferred
Location: Malviya Nagar, New Delhi
About the Institute: Yoshita Academy
We are a career-focused professional training institute offering industry-oriented programs in:

• Financial Markets
• Accounting & Taxation
• Global Language
• Digital Marketing
• Artificial Intelligence (AI)

Our objective is to help students, graduates, working professionals, and career seekers acquire practical skills that improve their career and employment opportunities.
Role Overview
We are looking for an energetic and result-oriented Admission Counselor / Career Counselor who can understand prospective students' career aspirations, recommend suitable courses, and guide them through the complete admission process.
The ideal candidate should possess excellent communication and interpersonal skills, be comfortable with calling and follow-ups, and have a strong interest in counseling and education sales.
Key Responsibilities
Student Counseling & Course Guidance

• Counsel prospective students regarding available courses and career opportunities.
• Understand each candidate's educational background, interests, career objectives, and skill-development requirements.
• Recommend suitable programs in Financial Markets, Accounting & Taxation, Digital Marketing, or Artificial Intelligence.
• Clearly explain course curriculum, duration, eligibility, fees, certifications, training methodology, and career opportunities.
• Conduct counseling sessions through phone calls, WhatsApp, online meetings, and face-to-face interactions.

Admissions & Lead Conversion

• Handle inquiries generated through digital marketing campaigns, website inquiries, walk-ins, referrals, social media, and other sources.
• Make outbound calls to prospective students and respond promptly to incoming inquiries.
• Follow up systematically with interested candidates and nurture leads until admission.
• Convert qualified inquiries into enrollments while achieving monthly admission/revenue targets.
• Coordinate with candidates regarding registration, documentation, fee payment, and batch commencement.

Lead Management & Reporting

• Maintain accurate records of inquiries, follow-ups, counseling sessions, and admissions in CRM/Excel or the institute's lead management system.
• Track the status of leads and maintain an effective follow-up pipeline.
• Share daily/weekly reports on calls, counseling sessions, follow-ups, conversions, and admissions.
• Collect feedback from prospects to understand reasons for enrollment or non-enrollment.

Student Relationship Management

• Build positive relationships with prospective and enrolled students.
• Coordinate with academic, operations, and placement teams wherever required.
• Ensure students receive accurate information and a professional counseling experience.
• Encourage referrals from existing students and alumni.

Candidate Profile
Education: Graduate in any discipline. MBA/BBA or a background in Commerce, Marketing, Finance, or Education will be an advantage.
Experience: 14 years of experience in education counseling, admissions, inside sales, tele-counseling, career counseling, EdTech, training institutes, or a similar customer-facing role.
Freshers with excellent communication and sales aptitude may also be considered.
Required Skills

• Excellent verbal and written communication skills
• Strong counseling and interpersonal skills
• Good convincing, negotiation, and closing abilities
• Comfortable with calling and regular follow-ups
• Target-oriented and self-motivated approach
• Ability to understand different professional courses and explain their career relevance
• Basic knowledge of MS Excel/Google Sheets and CRM systems
• Professional telephone and WhatsApp communication
• Ability to handle objections related to course selection, fees, career opportunities, and placement expectations

Preferred Attributes

• Previous experience in an education/training institute or EdTech organization
• Experience in student admissions or course sales
• Familiarity with courses related to Finance, Accounting, Digital Marketing, or AI
• Ability to communicate in English and Hindi
• Strong relationship-building and follow-up skills
• Positive attitude with a student-first approach

Key Performance Indicators (KPIs)
Performance will primarily be measured on:

• Number of leads contacted
• Counseling sessions conducted
• Lead-to-counseling conversion rate
• Counseling-to-admission conversion rate
• Monthly admissions achieved
• Monthly revenue achieved
• Follow-up effectiveness
• CRM/lead-data accuracy
• Student referrals generated

Compensation
Salary: Depending on experience and capabilities.
Incentives: Attractive performance-based incentives linked to admissions and revenue targets.
Working Schedule
Working Days: [6 Days / MondaySaturday]
Working Hours: [9:00 to 6:00]
Weekly Off: [Sunday]
Why Join Us?

• Opportunity to work with high-demand career programs
• Performance-based incentives and growth opportunities
• Exposure to emerging fields such as Artificial Intelligence and Digital Marketing
• Continuous learning across Finance, Accounting, Marketing, and Technology domains
• Opportunity to directly contribute to students' career development

Interested candidates can share their CV at: [[email removed] / [phone removed]]