Counsellor (Urgent Opening)

Role & responsibilities

• Explain treatment costs, surgery packages, and billing procedures to patients.
• Counsel patients regarding cataract, LASIK, retina, glaucoma, cornea, pediatric ophthalmology, and other eye care procedures.
• Educate patients about insurance, TPAs, cashless facilities, and government schemes (e.g., PM-JAY/Ayushman Bharat, where applicable).
• Coordinate with consultants, optometrists, OT, billing, and insurance teams to ensure accurate financial information.
• Address patient queries regarding payments, financing options, and documentation.
• Follow up with patients to improve surgery conversions and minimize cancellations.

Preferred candidate profile

• 2 - 5 years of experience as a Financial Counsellor, Surgical Counsellor, or Patient Counsellor.
• Experience in an ophthalmology or eye hospital setting is preferred.

Interested candidates can share CVs on [email removed] or can What's App on [phone removed]