Counsellor Cum Telecaller

Job Summary

We are looking for an enthusiastic and communication-focused Counsellor Cum Telecaller to join our team. The candidate will be responsible for handling student enquiries, counselling prospective students about our courses, making follow-up calls, and converting leads into admissions.

Key Responsibilities

• Handle incoming and outgoing calls from prospective students.
• Understand students career goals and recommend suitable courses.
• Explain course details, duration, fees, batches, and career opportunities.
• Follow up with leads through calls and WhatsApp.
• Maintain regular communication with prospective students until admission.
• Convert leads into successful admissions and achieve monthly targets.
• Maintain accurate records of calls, follow-ups, and admissions in CRM/Excel.
• Coordinate with the training/academic team regarding course-related queries.
• Handle walk-in enquiries and provide counselling to students and parents.
• Build a positive relationship with students and ensure a good counselling experience.
• Required Skills
• Excellent communication and interpersonal skills.
• Good Hindi and English communication.
• Confident and persuasive communication style.
• Strong convincing and negotiation skills.
• Basic knowledge of MS Office/Excel and CRM tools.
• Target-oriented and comfortable with calling-based work.
• Good listening and problem-solving abilities.
• Preferred Candidate
• Candidates with experience in education counselling, telecalling, sales, or admission counselling will be preferred.
• Freshers with excellent communication skills can also apply.
• Candidates should be energetic, presentable, and comfortable interacting with students.
• Key Performance Indicators (KPIs)
• Number of calls and follow-ups.
• Lead conversion and admission targets.
• Follow-up efficiency.
• Revenue/admission contribution.
• Student satisfaction and enquiry handling quality.

Experience: 0–2 Years

Salary: ₹15,000–₹18,000 per month