Counselling Manager

Job Description Client Success & Sales Manager

Company: Think BIG Global Education Solutions Pvt. Ltd.

Location: Visakhapatnam

Job Type: Full-Time

About the Role

We are looking for a dynamic, result-oriented Client Success & Sales Manager who can manage client relationships, drive sales, convert leads, coordinate with internal teams and ensure excellent customer service.

The ideal candidate should have strong communication, sales, relationship management and team coordination skills.

Key Responsibilities

1. Sales & Business Development

• Handle incoming leads and convert enquiries into paying clients.
• Counsel students on study abroad, PhD, visa and other educational services.
• Achieve monthly sales and revenue targets.
• Follow up with prospective clients and close sales.
• Identify upselling, cross-selling and referral opportunities.
• Maintain sales pipelines and conversion reports.

2. Client Relationship Management

• Act as the primary point of contact for clients.
• Build strong, long-term client relationships.
• Ensure excellent customer satisfaction throughout the service journey.
• Handle client concerns, complaints and escalations professionally.

3. Student Progress & Operations Coordination

• Monitor student applications and service progress.
• Coordinate with admissions, PhD, research, visa and operations teams.
• Ensure timely completion of assigned work.
• Identify delays and follow up for immediate resolution.

4. Client Communication & Follow-ups

• Ensure weekly progress updates are shared with every client.
• Maintain regular communication through calls, WhatsApp and email.
• Ensure no client enquiry or follow-up is missed.
• Provide accurate and transparent information.

5. Team Coordination & Reporting

• Coordinate with sales and operations teams.
• Maintain accurate CRM records.
• Prepare daily sales reports and weekly client progress reports.
• Monitor pending tasks, conversion rates and client satisfaction.

Candidate Requirements

• Bachelor's degree in any discipline.
• 3–5 years of experience in sales, client servicing, customer success or relationship management.
• Strong sales closing and negotiation skills.
• Excellent English communication and interpersonal skills.
• Ability to achieve sales targets while maintaining service quality.
• Strong leadership, coordination and problem-solving skills.
• Experience in study abroad consultancy, education, immigration or visa services preferred.
• Good knowledge of CRM, Excel and reporting.

Key Performance Indicators (KPIs)

• Monthly sales and revenue achievement.
• Lead-to-client conversion rate.
• Client satisfaction and retention.
• Repeat business and referrals.
• Timely weekly client updates.
• Zero missed follow-ups.
• Complaint resolution and service quality.
• On-time completion of client processes.

What We Expect

We are looking for someone who can generate revenue, close sales, take complete ownership of client relationships and ensure smooth service delivery.

The candidate should be equally strong in sales performance, client satisfaction and internal team coordination.

Apply Now

Think BIG Global Education Solutions Pvt. Ltd.

Contact: [phone removed]

Website: www.thinkbigglobal.in