Costumer Service

Key Responsibilities

• Handle customer inquiries through calls, messages, emails, and other communication channels.
• Provide customers with accurate and timely information regarding services, bookings, requests, and concerns.
• Understand customer issues and resolve complaints professionally and efficiently.
• Maintain and regularly update customer accounts, records, and relevant information.
• Coordinate with internal departments to address customer requirements and ensure timely resolution of issues.
• Prepare reports, trackers, and other documents using MS Excel and MS Office.
• Monitor pending customer requests and ensure timely follow-ups.
• Maintain professional communication and uphold the company's service standards and values.

Requirements

• Excellent verbal and written communication skills.
• Strong command of English is mandatory.
• Good interpersonal and customer-handling skills.
• Basic to good knowledge of MS Excel and MS Office.
• Ability to handle customer concerns calmly and professionally.
• Freshers and candidates with 02 years of relevant experience can apply.
• Candidates based in Pune will be preferred.