Cost To Serve Transformation Leader

Job Summary

Cost to Serve Transformation Leader Role Purpose Lead the global Cost to Serve (C2S) transformation program across Service Operations, driving productivity, cost optimization, and operational excellence. Partner with countries and regions to identify, validate, and implement improvement opportunities that deliver measurable business and PL impact while building sustainable transformation capabilities.

Responsibilities

• Drive the global deployment of the Cost to Serve methodology across countries and regions.
• Identify and prioritize productivity, efficiency, and cost reduction opportunities.
• Ensure initiatives deliver sustainable business value and measurable outcomes.
• Prepare and facilitate Cost to Serve workshops with cross-functional stakeholders.
• Lead structured discussions to identify waste, inefficiencies, and improvement opportunities.
• Translate workshop outputs into actionable transformation initiatives.
• Support the quantification, structuring, and validation of identified opportunities.
• Develop robust business cases, implementation plans, and benefit realization tracking.
• Ensure ideas progress efficiently from identification to execution.
• Establish effective governance, including Steering Committees, reviews, and reporting.
• Monitor implementation progress, risks, and benefit realization across countries.
• Provide leadership visibility on transformation status, challenges, and opportunities.
• Embed Lean and Cost to Serve best practices across the organization.
• Coach stakeholders and build local continuous improvement capabilities.
• Facilitate knowledge sharing and replication of successful initiatives across regions.

Success Profile

A highly analytical and results-oriented transformation leader who combines consulting-style problem solving, Lean expertise, and strong execution capabilities to deliver measurable operational and financial impact at scale.

Qualifications

• Experience 8-10 years of experience in operational excellence, transformation, consulting, or performance improvement.
• Experience in a leading consulting firm (Big 4, McKinsey, Bain, BCG, etc.) or equivalent transformation environment.
• Strong Lean expertise, including waste identification, quantification, and implementation.
• Strong financial acumen with solid understanding of PL drivers and business case development.
• Exceptional analytical, communication, and stakeholder influencing skills.
• Experience in Service Operations / Field Services is a strong advantage.
• Understanding of key Service Operations cost drivers and productivity levers.
• Demonstrated ability to drive change in complex, multinational environments.
• Embodies the principles of Humility, Agility, and Mastery.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.