Corporate travel Consultant Amadeus Sabre

Job Description

We are looking for an experienced Travel Consultant After-Hours / Emergency Support to provide high-quality travel assistance and customer service across Business, Leisure, Retail, and Tours divisions.

The role will act as the primary point of contact for clients during non-standard business hours, managing travel-related inquiries, disruptions, emergency situations, and complex travel transactions while ensuring compliance with company policies and service standards.

Key Responsibilities

• Serve as the first point of contact for client interactions during after-hours and emergency situations.
• Provide timely and effective resolution to travel-related queries and issues while maintaining exceptional customer service.
• Handle travel transactions including bookings, ticketing, reissues, exchanges, and cancellations.
• Use Sabre, Amadeus, and internal travel systems to process travel transactions accurately.
• Interpret and apply fare rules, airline policies, ticketing regulations, and applicable travel requirements.
• Manage Irregular Operations (IROPs), including airline schedule changes, cancellations, delays, and other travel disruptions.
• Handle urgent and high-pressure situations professionally while minimizing customer impact.
• Maintain accurate documentation of customer interactions, call summaries, actions taken, and follow-ups.
• Support operational activities including queue management and quotation preparation.
• Coordinate with global Destination Management Companies (DMCs), travel suppliers, airlines, and internal stakeholders to meet client requirements.
• Ensure adherence to established SLAs, productivity targets, quality standards, and company procedures.
• Stay updated on airline policies, travel industry developments, regulations, and internal processes.

Qualifications & Experience

• Minimum 2 years of relevant experience in leisure travel, corporate travel, business travel, or after-hours/emergency travel support.
• Experience working in a travel call center / contact center environment will be preferred.
• Strong experience handling customers in time-sensitive and high-pressure situations.
• Excellent verbal and written communication skills.
• Excellent communication skills are mandatory.

Mandatory Technical Skills

• Hands-on experience with both Amadeus and Sabre GDS is mandatory.
• Strong knowledge of airline ticketing, reissues, exchanges, cancellations, and fare rules.
• Knowledge of fare construction and BSP (Billing and Settlement Plan) processes.
• Experience handling Canadian and United States Point-of-Sale (POS) commissions.
• Strong understanding of airline policies and travel regulations.

Operational Expertise

• Proven experience handling IROPs and airline schedule changes.
• Working knowledge of corporate travel services, including:
• Air bookings
• Hotel bookings
• Car rentals
• Package bookings
• Ability to work according to client-specific travel policies and procedures.
• Experience managing urgent travel requests and emergency situations independently.

Core Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to remain calm and professional under pressure.
• Strong analytical and problem-solving skills.
• Sound decision-making and call-routing abilities.
• Excellent organizational and time-management skills.
• High attention to detail and accuracy.
• Ability to work independently with minimal supervision.
• Strong team collaboration skills.
• Flexible and comfortable working in rotational shifts.

What Were Looking For

We are seeking travel professionals who are confident in handling after-hours travel emergencies, airline disruptions, complex ticketing, and customer escalations.

If you have hands-on experience in both Amadeus and Sabre and are looking to build your career in a fast-paced global travel support environment, we would like to hear from you.

Interested candidates can share resume to [email removed] or Whatsapp to [phone removed]