Corporate Service Manager

Job Description

• Responsible for managing client servicing with key decision makers
• Subject matter expert for partners and internal staff for the assigned product
• Addresses the gaps identified between client requirement & the service provided
• Ensure that the service is delivered in accordance with the agreed service level agreement
• Act as a point of contact for any escalation or feedback from clients
• Announcements of new updates and upcoming events/meetings
• Manage account renewal, customer support escalation
• Excellent Communication Skills
• Good knowledge of MS Office
• Open to travel

• Collaborate with the other functional Group to evaluate the product performance and to recommend refinements and improvements in service performance
  • Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client
• Ensure smooth support during renewal of account

. Point of engagement for handling and resolving customer grievances/queries/

Complaints and escalations.

. To ensure maximum Customer Satisfaction and giving prompt response to the client.

. Leadership mentoring and supervising, deciding and initiating action.

. To co-ordinate, interact and work closely with internal teamsIT/Networking/

Finance/CallCentre/Hospitals/Insurance companies for day to day requirements

And escalations from field.

. Tocustomizethedeliveryofservicestosuitdifferentbusinessneeds,maintaining

Client Relationship and Confidentiality.

. CoordinationwithbranchesPANIndiaandresolvingissuesandgrievancesifany.

. Recommendinginvestigations&verificationsofcasesanalysisRegion,Disease,

Hospital & Claim amount.

. To maintain TAT for cashless & reimbursement claims both approval &claim

Settlement as per SLA.

. To drive the settlement ratio of claims and review of outstanding claims of ageing

Wise claim

Interested candidates can share there resume on [phone removed]