{"@context":"https://schema.org","@type":"JobPosting","title":"Corporate Relationship Manager","description":"

Role & responsibilities

Handle inbound and outbound calls with DSA/channel partners to address queries, concerns, and operational issues.
Track, document, and follow up on partner-related issues using Excel, Google Sheets, or CRM tools.
Coordinate with internal teams such as Billing, Operations, and Product to ensure timely issue resolution.
Conduct market research and outbound calls to understand industry trends, competitor offerings, and partner requirements.
Maintain accurate records of partner interactions, escalations, feedback, and resolutions.
Prepare regular reports on partner concerns, issue status, and process improvement opportunities.
Build and maintain strong relationships with DSA and channel partners to ensure high engagement and satisfaction.
Monitor partner performance and provide timely support to enhance the overall partner experience.
Act as the primary point of contact between partners and internal stakeholders.
Ensure smooth communication and efficient resolution of partner-related operational challenges.

Preferred candidate profile

Experience working with DSAs, NBFCs, or loan processing platforms.
Exposure to billing, reconciliation, or partner payout processes.
Comfort with handling high volumes of partner calls and data.

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