Corporate & Marine Ticketing

Role: Travel Consultant / Sr. Travel Consultant

Location: Mumbai

Experience: 2-7 years

Job Summary:

Job Responsibilities:

• Handle international flight amendments including date change, reissuance, rerouting, cancellation, refund, and name correction as per airline policies.
• Interpret and apply fare rules accurately for revalidation and reissue cases.
• Coordinate with airlines for waiver approvals, schedule changes, and involuntary cases.
• Manage ADM prevention by ensuring correct pricing and compliance with airline policies.
• Maintain TAT and SLA as per company standards.
• Ensure accurate documentation and maintain proper case notes in the system.
• Handle queue management and prioritize urgent cases.
• Support escalations and complex amendment scenarios efficiently.
• Required Skills & Competencies:
• Strong knowledge of international ticketing and amendment processes.
• Hands-on experience in GDS (Amadeus / Galileo / Sabre).
• Good understanding of fare construction and airline penalty structures.
• Ability to handle pressure and manage high volumes.
• Strong communication skills (written & verbal).
• Attention to detail and analytical skills.

Required Skills

• 2-7 years of experience in domestic and international air ticketing.
• Hands-on experience in ticket reissues, refunds, cancellations, voluntary and involuntary schedule changes.
• Strong understanding of airline fare rules, fare construction, taxes, penalties, and ADM management.
• Proficiency in GDS systems such as Amadeus, Galileo, or Sabre.
• Good knowledge of airline schedule change and waiver policies.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and coordination abilities.
• High attention to detail with the ability to work under pressure and meet SLA/TAT requirements.
• Proficiency in Microsoft Excel and MS Office.