Corporate IT & Infrastructure Manager

Role & responsibilities

We are looking for a Corporate IT & Infrastructure Manager to lead our corporate IT function, ensure robust operational performance, and drive team empowerment. This role calls for a strong leader with hands-on knowledge in infrastructure and desktop management, vendor oversight, IT governance, and cloud/on-premise technology environments. The ideal candidate will have a proven track record in building accountable, high-performing teams and delivering IT services aligned with business objectives. This is an office-based role, and the successful candidate will be required to work from our Trivandrum office. 

Youll manage a team of skilled professionals and be accountable for end-to-end IT service ownership, governing external vendors, driving operational excellence, and aligning technology services with regulatory standards and business priorities.

Core responsibilities are: 

• Team Leadership & Development: 
• Manage, mentor, and support a multidisciplinary IT team to consistently deliver value added IT and services to our growing business. 
• Demonstrate forward thinking around where the organization is going and how technology can support these efforts. 
• Advocate and help define IT architecture vision from a strategic perspective, including internal and external platforms, tools, and systems. 
• Act as the coach and mentor to team members and technical staff on their assigned project tasks 
• Conduct product work reviews with team members and help with hiring the best talent. 
• Foster a culture of innovation, ownership, accountability, and continuous improvement. 
• Develop and execute training plans to elevate team skills 
• Act as the Subject Matter Expert for all IT Engineering activities and collaborate with fellow Tryzenauts to understand new requirements while ensuring high levels of delivery within the team. 
• Manage and evolve ways of working/processes of the IT Engineering team to ensure all team deliverables are consistently met. 

Corporate IT: 

• Accountable for the provision of devices, their adherence to Tryzens security policies and ongoing estate management to our global user base 
• Accountable for Vendor management of Suppliers to ensure a consistent, high quality and secure delivery 
• Manage IT vendor relationships, contracts, procurement, and performance tracking. 
• Oversee budgeting, cost control, and service delivery from third-party vendors. 
• Collaborate with Tryzenauts and manage suppliers to ensure seamless IT support, including (but not limited to): Leavers/joiners process, device provisioning, security best practices, connectivity  
• Drive adoption of modern workplace tools and practices (e.g., Co-Pilot) 
• Set in place and execute best practice processes for Access Management across Tryzens estate 

Atlassian Support: 

• Work with our Operations team to manage the continuous optimisations and updates to our Atlassian Suite 
• Work with Operations team for implementation and communication of all security patches/updates to Atlassian. 
• Lead platform scalability and migration efforts as needed. 
• IT Operations & Infrastructure 
• Oversee corporate IT infrastructure, including cloud and on-premises environments, Firewalls, network connections and support. 
• Provide high-level guidance on infrastructure-related tasks and emerging technologies. 
• Ensure best practices in desktop management, including Microsoft tools and hardware management. 

Strategic Planning: 

• Develop and execute IT strategies that align with business needs and future growth. 
• Identify opportunities for improvement and innovation in IT service delivery. 
• Act as a trusted advisor to senior leadership on IT-related matters. 
• Usage of AI in leveraging Productivity and Operational efficiency. 
• Audit and Security 
• Ensure all IT delivery, setup and processes are executed in line with best practice security frameworks such as ISO 27001/9001 working closely with Tryzens internal and external teams. 

Preferred candidate profile

Essential experience: 

• 12+ years of progressive experience in IT roles, with 3+ years in a leadership capacity. 
• Proven experience managing enterprise infrastructure delivery platforms using modern techniques (e.g. containerisation, auto scalability, security policies, compute/storage etc, CI/CD) 
• Proven budget management experience of IT spend and ongoing optimisation 
• Line Management and development of a multi-disciplinary IT team 
• Strong understanding of enterprise, corporate IT environments and service delivery. 
• Understanding and operational experience of networking, administration, security, and compliance best practices. 
• Excellent leadership, communication, and stakeholder management skills. 

Preferred experience: 

• Hands-on experience with Atlassian tools administration and optimization. 
• Experience providing Cloud IT services within a digital organisation. 
• Knowledge of one of more of the following monitoring/observability tools and processes inclusive ELK stack, CloudTrail, Kibana, Grafana, Prometheus. Infrastructure monitoring using Nagios, Zabbix, New Relic.