Corporate Human Resource Manager

Corporate HR - Manager

1. Role Summary

The Corporate HR role at Zappfresh leads the people function for the corporate and unit teams of DSM Fresh Foods Ltd, a BSE-listed company that runs Zappfresh (D2C fresh meat and seafood) and Meevaa Foods (all-vegetarian frozen snacks). Based in Gurugram and reporting to the CHRO, the role owns talent acquisition, performance and talent management, employee engagement, employee relations, HR policy and HR analytics for teams across Delhi NCR, Mumbai and Bangalore. The role calls for a seasoned HR professional who uses people data to build capability, retain talent and support business decisions.

2. Key Responsibilities

Talent Acquisition & Hiring

• Lead end-to-end hiring for corporate and unit roles, from manpower requisition to offer, joining and confirmation.
• Build sourcing channels across job portals, employee referrals and search partners, and track cost-per-hire by source.
• Plan and run campus hiring with partner institutes for trainee and entry-level roles, covering pre-placement talks, assessments, interviews and offer rollout.
• Introduce structured interviews and role scorecards, and train hiring managers to use them consistently.
• Define the hiring policy and agency SLAs for processing, cold-chain and delivery roles, and review agency performance monthly.

Performance & Talent Management

• Design and run the annual and mid-year performance cycle, covering goal setting, reviews, calibration and documented feedback.
• Align individual goals and KRAs with business plans for Zappfresh and Meevaa Foods, and coach managers to hold effective performance conversations.
• Link performance outcomes to increments, variable pay and promotions in partnership with the CHRO and Finance.
• Run annual talent reviews using a performancepotential (9-box) framework to identify high-potential employees and critical roles.
• Build succession plans for critical and leadership roles, and review successor readiness every quarter.
• Define competency frameworks and career paths for corporate functions to support internal growth and mobility.
• Drive training-needs analysis, individual development plans and an annual learning calendar, including programmes for first-time managers.
• Manage performance improvement plans with clear goals, timelines and documentation.

Engagement & Retention

• Plan the annual engagement calendar for corporate offices and units, including town halls, recognition and wellbeing initiatives.
• Conduct 30-, 60- and 90-day check-ins with new joiners to identify and address early retention risks.
• Run annual and pulse engagement surveys, and convert the findings into action plans with function heads.
• Conduct exit interviews and drive targeted retention actions for critical roles and high performers.

Employee Relations & HR Policy

• Handle grievances, disciplinary inquiries and separations through a fair, consistent and documented process.
• Draft and update HR policies in line with the Labour Codes and applicable state rules.
• Manage the POSH framework, including the Internal Committee, awareness sessions, timely inquiries and annual reporting.

HR Analytics

• Build and maintain HR dashboards in Excel or Power BI covering headcount, hiring funnel, attrition, absenteeism, performance distribution and manpower cost.
• Analyse attrition by function, grade, tenure and manager, identify the drivers, and recommend targeted interventions.
• Track hiring metrics such as time-to-fill, offer-to-joining ratio, cost-per-hire and source effectiveness to improve hiring decisions.
• Support workforce planning and the annual headcount and manpower-cost budget with Finance and function heads.
• Present monthly people insights to the CHRO and business leaders with clear, actionable recommendations.
• Maintain accurate employee master data in the HRMS as the single source for all HR reporting.

Desired Candidate Profile

Experience

• 7–10 years of HR experience, including at least 3 years in an HR generalist or HR business partner role.
• Proven experience in end-to-end hiring for corporate and unit roles, including campus hiring, along with performance and talent management.
• Hands-on experience in HR analytics with advanced Excel; working knowledge of Power BI or a similar tool is preferred.
• Experience with a cloud HRMS in a multi-location organisation.
• Prior experience in food processing, FMCG, D2C, quick commerce, retail, logistics or manufacturing sectors preferred; exposure to a listed company will be an advantage.