Coordinator - Customer Service

Role & responsibilities

• Handle Customer phone calls
• Act as point of entry for Booking / Bills of Lading / Imports inquiries
• Know how of the booking process in the shipping cycle and answering booking related

queries.

• End to end Imports cycle process
• Handle cases correspondence with customer on potential claim requests
• Act as point of entry for Bills of Lading inquiries
• Handle documentation exceptions and hard errors, acting proactively to resolve problems

to guarantee the service delivery

• When required, handle B/L amendments for urgent cases
• Bill additional costs / fees to customer where applicable
• Process invoice amendments (reversals) received via e-mail
• Handle Bill of Lading releases requests (Telex release, certificates)
• Proactively acts to improve customs and documentation processes (e.g. monitoring of SI

quality and time, revenue handling, customer profile)

• Build expertise in all topics related to Export Documentation
• Follow standard processes and new requirements as communicated by management
• Complete all functional HIP training timely
• Exclusively support GAM / NOK segment

Preferred candidate profile

• University degree or equivalent
• 4+ years industry experience in Shipping industry
• Very good command of written and spoken English
• Working knowledge of MS Office
• Able to work well with others and follow guidelines
• Positive attitude
• Receptive and be able to grasp new ideas and motivate ones self for personal

development