Coordenador de Engajamento - Foco em Rentabilização

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Coordenador de Engajamento - Foco em Rentabilização based in Brazil.

This is an exciting opportunity for a data-driven professional passionate about customer engagement, growth strategies, and financial products. In this role, you will lead initiatives aimed at increasing customer usage, satisfaction, and long-term value across a broad ecosystem of financial solutions. Working in a highly collaborative environment, you will partner with teams across Product, Marketing, CRM, Pricing, and Analytics to transform insights into impactful actions. The position combines strategic thinking, experimentation, and performance analysis to optimize customer journeys and profitability. If you enjoy solving complex business challenges, leveraging data to drive decisions, and influencing key stakeholders, this role offers a significant opportunity to make a measurable business impact.

Accountabilities:: Develop a deep understanding of customer segments, behaviors, and engagement patterns across multiple financial products, defining tailored strategies to improve adoption and retention.

Design, structure, and execute engagement initiatives, experiments, and product offers aimed at increasing product usage and customer lifetime value.

Monitor and analyze key business indicators such as revenue, TPV, churn, profitability, and product adoption, identifying opportunities and risks.

Prepare operational and financial reports, providing actionable insights and executive-level recommendations to support strategic decision-making.

Partner with cross-functional teams including Product, Marketing, Legal, CRM, and Pricing to execute and assess customer engagement initiatives.

Evaluate the financial and operational impact of initiatives through ROI analysis, payback calculations, and business performance assessments.

Promote a culture of experimentation and continuous optimization through data analysis and customer-centric decision-making.

Requirements

Previous experience in Business Analytics, Growth, Customer Engagement, Revenue Management, or similar analytical roles.

Advanced SQL skills with experience extracting, manipulating, and analyzing large datasets.

Strong proficiency in BI tools such as Looker, Power BI, Tableau, or equivalent platforms.

Advanced knowledge of Excel and/or Google Sheets, including financial modeling and sensitivity analysis.

Solid understanding of applied statistics, experimentation methodologies, and A/B testing frameworks.

Familiarity with financial business metrics such as TPV, margins, churn, incremental revenue, and customer profitability indicators.

Strong analytical mindset with the ability to transform complex data into actionable business insights.

Excellent communication and stakeholder management skills, with experience working in cross-functional environments.

Ability to prioritize multiple initiatives and thrive in fast-paced, high-growth environments.

Benefits

Competitive fixed salary package.

Variable compensation program, including profit sharing and performance-based incentives (subject to eligibility).

Comprehensive health and dental insurance plans.

24/7 virtual healthcare and telemedicine support.

Medication subsidy program.

Meal and/or food allowance.

Childcare assistance and support for employees with children with disabilities.

Life insurance coverage.

Transportation or fuel allowance (subject to eligibility).

Home office allowance for remote and hybrid employees.

Welcome kit for new parents.

Access to educational platforms and continuous learning programs.

Emotional wellbeing and mental health support services.

Additional optional benefits, including wellness programs, fitness partnerships, educational discounts, pet-related benefits, and exclusive partner programs.

Flexible work model: remote for professionals outside São Paulo and Rio de Janeiro, and hybrid arrangements for those based in these locations.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1