Conversational AI Developer

As the Lead Engineer for the Gemini Enterprise for Conversational Experience (GE:CX), candidate will be responsible for creating the human-like, conversational experience for customers who place orders over the phone/chat. You will use the new Google Cloud GE:CX Conversational AI platform to design, build, and deploy a sophisticated voice/chat agent capable of understanding natural language, validating information in real-time, and capturing complex order details.

Expectation

• Deep Understanding in Gemini Enterprise for Conversation Experience (GE-CX), Google Cloud Contact Center AI (CCAI), Dialogflow CX, Agentic, Playbook, Next Gen,Vertex AI, other relevant AI/ML APIs, Prompt Engineering
• Worked on the identification, design, and implementation of use cases for GCP Agents in contact centers to improve customer experience and operational efficiency.
• Strong proficiency in Python for developing and deploying AI applications -Proven ability to consume and integrate REST APIs within conversational agents for real-time data exchange.
• Exposure to Gen AI & ML and hands on experience will be plus

Location - Bangalore/Hyderabad/Pan India

Selection Criteria - 2 Technical rounds & 1 Managerial round

Notice Period - Less than 30 Days