Conversational AI /CCAI Engineer- AB
Iassess Consultants · Remote · remote · Posted 47d ago
Undisclosed6–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Main Skills: - GCP, REST API, FastAPI, Node.js/Java, Dialogflow , CCAI Platform,
- Generic Skills (Must Have)
Backend webhook development using REST APIs, FastAPI, Node.js, or Java.
Intent, entity, flow, page, route, fulfillment, state management.
Contact-center integration, telephony, IVR, and handoff to human agent.
NLU testing, conversation testing, and regression testing.
Bot security: Bot governance, safety, and conversation guardrails.
GCP Skills (Must Have)
Dialogflow CX : Alternative conversational AI platforms: Amazon Lex, IBM Watson Assistant, Rasa, Kore.ai, or equivalent.
CCAI Platform : Alternative contact center platforms: Genesys, NICE, Amazon Connect, Five9, Avaya, Twilio Flex, or equivalent.
Agent Assist : Knowledge assist, smart reply, and summarisation concepts.
Cloud Run / Cloud Functions: Production deployment for webhooks, GKE, or equivalent.
Nice to have (Trainable)
CX Agent Studio.
Voice bot latency optimisation.
Multilingual bot design.
Analytics and tuning of conversation flows.
Human-in-the-loop workflows.
- Generic Skills (Must Have)
Backend webhook development using REST APIs, FastAPI, Node.js, or Java.
Intent, entity, flow, page, route, fulfillment, state management.
Contact-center integration, telephony, IVR, and handoff to human agent.
NLU testing, conversation testing, and regression testing.
Bot security: Bot governance, safety, and conversation guardrails.
GCP Skills (Must Have)
Dialogflow CX : Alternative conversational AI platforms: Amazon Lex, IBM Watson Assistant, Rasa, Kore.ai, or equivalent.
CCAI Platform : Alternative contact center platforms: Genesys, NICE, Amazon Connect, Five9, Avaya, Twilio Flex, or equivalent.
Agent Assist : Knowledge assist, smart reply, and summarisation concepts.
Cloud Run / Cloud Functions: Production deployment for webhooks, GKE, or equivalent.
Nice to have (Trainable)
CX Agent Studio.
Voice bot latency optimisation.
Multilingual bot design.
Analytics and tuning of conversation flows.
Human-in-the-loop workflows.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
MultilingualAmazon connectcontact centerapisregressiongoogle cloud platformDialogflowlexAnalyticsRasaGoogle Cloud RunRegression TestingConversational AideploymentGoogle Kubernetes EngineGoogle Cloud FunctionsProduction DeploymentJavascriptNode.JscloudJavaArtificial Intelligence