Control Tower Executive

Control Tower JD:
Control Tower Executive/ TL works across the network in a cross-functional environment with IB, OB, ICQA, and dispatch team of FC, to track and monitor the daily performance, process flows, productivity and quality parameters. S/he also maintains and reports up to date and accurate statistics, management reports and analysis. S/he also facilitates the flow of information between different stakeholders and resolves any potential issues that impact customer experience and business continuity. Provides timely resolution to the issue in hand by researching, comparing with the thresholds defined and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience and process excellence without compromising on time.
Key job responsibilities
Responsibilities include, but are not limited to
Real-Time Monitoring:
Continuously monitor warehouse operations, including inventory levels, order processing, and shipping activities, to ensure efficiency and accuracy.
Utilize warehouse management systems (WMS) and other technological tools to track performance metrics and identify potential issues.
Issue Resolution:
Identify, investigate, and resolve operational issues and bottlenecks in real-time.
Escalate critical issues to the Warehouse Control Tower Lead and other relevant personnel as necessary.
Coordination and Communication:
Maintain clear and effective communication with warehouse staff, management, and other departments to coordinate activities and ensure alignment.
Provide timely updates on operational status, potential disruptions, and resolutions.
Data Analysis and Reporting:
Analyse data from various sources to assess warehouse performance and identify trends or areas for improvement.
Prepare and present regular reports on key performance indicators (KPIs), such as order accuracy, turnaround times, and inventory levels.
Process Optimization:
Assist in the development and implementation of strategies to optimize warehouse processes and enhance operational efficiency.
Participate in continuous improvement initiatives, leveraging data insights and feedback from warehouse staff.
Compliance and Safety:
Ensure adherence to safety regulations, company policies, and standard operating procedures within the control tower and the broader warehouse operations.
Promote a culture of safety and compliance among warehouse staff.