Control Manager Associate

Job Description

Join Client Onboarding & Documentation Operations Control Management and help build a resilient, AI-ready control environment. Lead data-driven reviews and AI risk assessments that protect the firm and clients while enabling responsible innovation. Grow your career in a collaborative culture that values partnership, thoughtful challenge, and measurable impact.

As a Client Onboarding and Documentation Operations Control Management Associate, you drive the controls agenda by identifying, assessing, and monitoring key risks while ensuring adherence to policies, control standards, and legal/regulatory requirements. You evaluate and enhance the control framework for AI use cases, lead data-driven control reviews, and perform proactive assessments. You deliver clear, actionable recommendations and partner across functions to strengthen the overall control environment.

Job Responsibilities

• Lead control reviews using analytics and data-driven testing to strengthen the control environment and improve efficiency.
• Perform proactive monitoring and testing to identify emerging risks and support timely issue resolution.
• Conduct root-cause analysis for control issues, including technology and AI-related issues.
• Partner on corrective actions and sustainable remediation with clear ownership and timelines.
• Automate control testing where appropriate to reduce manual effort and improve consistency and traceability.
• Execute risk and control assessments for AI solutions covering design, data quality, bias, and explainability.
• Assess AI security, accuracy, and potential failure modes to inform mitigation and monitoring.
• Partner with compliance, legal, audit, data, oversight, and onboarding teams to implement governance frameworks.
• Implement policies and control standards aligned to firmwide expectations and regulatory requirements.
• Incorporate evolving AML/KYC and AI risks, regulatory expectations, and best practices into the controls agenda.
• Influence and drive control improvements across teams beyond direct reporting lines.
  
  

Required Qualifications, Capabilities, And Skills

• Demonstrate experience in controls, operational risk, audit, compliance, or related functions.
• Apply data-driven testing and analytics to strengthen control reviews and outcomes.
• Execute risk and control assessments for AI use cases, including bias, explainability, and failure modes.
• Conduct root-cause analysis and drive sustainable remediation with cross-functional partners.
• Communicate clearly and deliver actionable recommendations to diverse stakeholders.
• Partner effectively across compliance, legal, audit, data, oversight, and onboarding teams.
• Operate effectively in a dynamic, deadline-driven environment with strong control discipline.
  
  

Preferred Qualifications, Capabilities, And Skills

• Leverage knowledge of AML/KYC processes and evolving regulatory expectations.
• Automate control testing to improve efficiency, consistency, and traceability.
• Apply understanding of AI/ML governance, model risk, and responsible AI principles.
• Strengthen monitoring by designing proactive tests and meaningful risk indicators.
• Influence stakeholders beyond direct reporting lines to drive control improvements.
• Utilize analytics tools to support scalable, repeatable control assessments.
• Incorporate industry best practices to continuously enhance the controls agenda.
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.