Control M Administrator

Role: Control M admin

keywords: Control M admin, scheduling

Desired Experience Range 4 - 8 years

Location of Requirement Gurugram

Responsibility Expectations from the role

• Ensure Control-M software availability and connectivity across all agents and mainframe gateways, maintaining a 99.99% SLA.
• Respond to customer inquiries related to Control-M within standard AMEX ITSM SLAs.
• Maintain the Enterprise Manager (EM) and Control-M (CM) repositories.
• Perform version upgrades, patches, and fix pack installations.
• Coordinate changes and incidents with the Mainframe Control-M team and TIMS Operations team.
• Review, approve, and implement change requests.
• Monitor daily task volumes to ensure compliance with licensed limits and assist in optimizing task counts.
• Serve as the primary coordination point with BMC for support cases, upgrades, and fix packs.