Contractor (Open)- Product Support
Mindpool Technologies · Pune · onsite · Posted 30d ago
Undisclosed3–5 yrsinternshipSourced from
About a minute. You'll make an account on the way through.
About this role
Job_Description":"
Job Description- Product Support Engineer
Job Description Summary
Key Responsibilities:
Customer Support: Provide top-notch product support to customers over the phone. Your focus will be on delivering exceptional service, ensuring that every interaction leaves a positive impression.
Technical Monitoring: Actively monitor application, infrastructure, and databases to ensure seamless functionality and quickly resolve any issues.
Problem Solving: Assess and troubleshoot products or service-related issues, ensuring timely and efficient resolution.
Collaborative Teamwork: Work closely with other team members to share knowledge and provide optimal solutions to customer challenges.
Role Overview
Key Responsibilities:
Customer Support: Provide top-notch product support to customers over the phone. Your focus will be on delivering exceptional service, ensuring that every interaction leaves a positive impression.
Technical Monitoring: Actively monitor application, infrastructure, and databases to ensure seamless functionality and quickly resolve any issues.
Problem Solving: Assess and troubleshoot products or service-related issues, ensuring timely and efficient resolution.
Collaborative Teamwork: Work closely with other team members to share knowledge and provide optimal solutions to customer challenges.
Role Overview
We are seeking passionate and driven individuals to join our team as Product Support Intern. In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with our products. If you enjoy solving problems, working in a fast-paced environment, and being part of a team that values collaboration, this is the opportunity for you!
Requirements
Requirements
What Were Looking For:
Strong Communicator: Excellent verbal and written communication skills are essential to thrive in this role.
Analytical Thinker: A natural problem solver with a knack for troubleshooting and thinking outside the box.
Tech-Knowledge: Comfortable with basic technical concepts and eager to learn.
Benefits
Benefits
Cab Facility
Night Shift Allowance
","
","
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer SupportTroubleshootingProduct SupportcontractorCommunication Skills
About Mindpool Technologies
Mindpool Technologies
IT Services & Consulting
270
employees
2011
15 years old
Pune, Maharashtra
headquarters
₹10.7L PA avg
Avg at Mindpool Technologies
About
Mindpool Technologies is specialized in web design, mobile app development services, and digital marketing services. It is one-stop solution
Industries
IT Services & ConsultingRecruitment
Employee ratings
10 reviews
3.9/ 5
Culture
3.4
Career growth
3.0
Work-life
4.0
Employees rate it well for
Work-Life Balance40Company Culture39
Find them on