Contract Management Expert

TCS Chennai is hiring: for Contract Management Specialist:

Shift Timing: 5am - 2pm

Core Competencies

• Problem-Solving Skills: Ability to identify issues, analyse root causes, and implement effective solutions within defined guidelines.
• Interpretation Skills: Strong capability to interpret critical information, including legal documents and process requirements.
• Process Orientation: Understanding of process flows and adherence to operational guiderails.
• Comprehension of Legal Terms and Language: Familiarity with property related terminology and documentation (preferred) or willingness to learn about property related processes.
• Business Process Understanding: Ability to quickly grasp end-to-end conveyancing processes and critical business interactions.

• English Proficiency (IELTS Level 6 or Equivalent minimum), including:

1. Reading: Able to read and understand general legal processes and conveyancing-related materials with sufficient accuracy to identify obligations, and compliance requirements.

2. Writing: Ability to draft clear, well-structured communications such as emails, reports, and documentation in a business context.

3. Listening / Speaking: Able to engage in professional discussions with legal professionals, clients, and stakeholders in Australia, demonstrating clarity, appropriate terminology, and confidence in interpreting and explaining key documentation in the conveyancing process.

• Understanding BPO Requirements: Understanding of outsourcing processes and familiarity with core concepts such as SLAs and compliance related KPI metrics.
• Stakeholder Liaison: Ability to coordinate with various internal teams (i.e. Legal, development, sales and conveyancing team members) and serve as a point of contact for Stockland in the conveyancing process.

TECHNICAL AND ANALYTICAL SKILLS

• Data Analysis and Reporting: Competence in analysing data, generating insights, and preparing accurate reports.
• Proficiency in Microsoft 365 (Intermediate Level): Skills in Word, Excel, PowerPoint, Outlook, and SharePoint for documentation and collaboration. (Intermediate = ability to use functions to summarise data, manage shared documents, and use collaboration tools effectively)
• Technology Adaptability: Ability to learn and work with various platforms and tools such as (PEXA (Property Exchange Australia), Salesforce, SAP, SharePoint, CTS (Contract Lifecycle Management).

Behavioural and Soft Skills

• Attention to Detail: High accuracy in reviewing and processing documents.
• Time Management: Ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Client Management Understanding: Awareness of client expectations and ability to maintain positive relationships.
• Resilience and Volume Handling: Capacity to perform under pressure and manage competiting priorities during peak periods.
• Accountability: Ownership of tasks and responsibility for outcomes.
• Collaboration and Escalation Awareness: Team-oriented approach and understanding of escalation protocols.