Contract Attachment Specialist (COC)

Contract Attachment Specialist (COC)   What you will be doing: The CoC Contract Attachment Specialist is responsible for accurate contract data entry, timely submission of contract attachment paperwork or information to vendors and distributors, and disciplined follow-up to secure approvals. This role owns the submission of attachment requests to vendors, drives the feedback and approval cycle to closure, and maintains accurate, real-time records in the organization’s CRM and case management systems. This position is execution‑focused and supports Implementation, Sales, and Connectivity teams by ensuring contract attachment activity is timely, compliant, and audit‑ready.

Key Responsibilities

1.Contract Submission (40%) Submit contract attachment paperwork or required information to suppliers and distributors through approved portals, email, or intake channels by established SLA.

Coordinate with appropriate stakeholders to resolve any pre-submission issues prior to submission to supplier.

Validate required submission elements (e.g., site listing, contract number, tier, identifiers) prior to submission.

Manage professional, persistent outreach across a high volume of vendor contacts; comfortable managing follow-up cycles through to closure.

 KPIs First Response SLA Compliance (%) Percentage of requests submitted within defined First Response SLAs:

Average Cycle Time (Business Days) Average time from request intake to final supplier disposition.

2. Supplier Follow-up (40%) Monitor and track supplier acknowledgments, counterproposals, and approval or rejection decisions for all outstanding submissions.

Execute supplier follow-ups in accordance with defined SLA.

Obtain written confirmation of supplier approval, rejection, or pending status.

Escalate overdue or unresponsive supplier submissions per established escalation standards.

KPIs Supplier Follow-up Timeliness (%) Percentage of cases with supplier follow‑up completed on or before the defined Follow‑Up By date.

Average Cycle Time (Business Days) Average time from request intake to final supplier disposition (approved or not approved).

3. Case, Contract Attachment & Implementation Record Documentation (10%) Maintain clear, accurate, and complete documentation across all required records, including: Case Records: request details, submission dates, follow‑updates, status updates, and supplier communications.

Contract Attachment Records: attachment status, effective dates, approval outcomes, and non‑approval rationales.

Implementation Records: alignment of contract attachment activity to implementation milestones, identifiers, and outcomes

Ensure all records reflect the full lifecycle of the request from intake through resolution.

Update records contemporaneously to provide real‑time visibility to internal stakeholders.

Place cases on hold and return to requestors when required data is missing or inaccurate, clearly documenting deficiencies and required corrective actions.

Primary KPI - D ocumentation & Data Quality Complete Documentation Rate (%) Percentage of cases with all required documentation accurately recorded across: Case record

Contract Attachment record.

Implementation record

Documentation Accuracy Rate (%) Percentage of records passing quality review with no missing, incorrect, or conflicting data elements.

4. Quality, Compliance & Audit Readiness (10%) Adhere to all SOPs, documentation standards, and SLA requirements.

Ensure all activity is traceable, repeatable, and audit‑ready.

Support internal quality reviews, reporting requests, and audits related to contract attachment and implementation alignment.

Identify recurring documentation or submission issues and escalate trends to leadership.

KPIs Complete Documentation Rate (%) Percentage of cases with all required documentation accurately recorded across: Case record

Contract Attachment record.

Implementation Record

​Required Qualifications Work Experience: Years of Applicable Experience - 0 or more years Education: High School Diploma or GED (Required)   Preferred Qualifications Skills: 2+ years of experience in contract operations, procurement, or a GPO-facing role.

Experience using automation platforms and scripting tools a plus.

Excellent communication and stakeholder engagement skills. 

Bias for action and comfort working in dynamic, fast-paced environments.

Disciplined habit of documenting all touchpoints — calls, emails, portal actions — as structured case activities rather than informal notes. 

Ability to manage high‑volume, repeatable work accurately.

Strong time management and SLA adherence

Proficiency in maintaining accurate, real-time CRM records; strong data hygiene habits.

Clear written communication for internal and external correspondence

Experience: 2+ years of experience in business analysis or operations

Experience in a healthcare/pharmacy company a plus.

Education: Bachelor’s Degree  

  Additional Job Requirements: Remain in a stationary position for prolonged periods of time  

Be adaptive and change priorities quickly; meet deadlines  

Attention to detail  

Operate computer programs and software  

Ability to communicate effectively with audiences in person and in electronic formats .    

Day-to-day contact with others (co-workers and/or the public)  

Making independent decisions  

Ability to work in a collaborative business environment in close quarters with peers and varying interruptions  

  Working Conditions: Remote   Travel Requirements: No travel required   Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.   Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $52,000 - $78,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges. Qualified full-time and part-time employees also receive access to the following benefits: Health, dental, vision, life and disability insurance

401k retirement program

Paid time off

Participation in Premier’s employee incentive plans

Tuition reimbursement and professional development opportunities

Premier at a glance: Granted World's Most Ethical Companies, Ethisphere, 2008-2026

Named U.S. News & World Report, Best Companies to Work For (2023, 2024, 2025)

Accredited by Forbes: America’s Best Management Consulting Firms 2024-2025

Given Modern Healthcare Best in Business Awards: Consultants- Healthcare Management

Awarded Cigna Workforce Designation Gold Level Recipient (2016,2017,2019,2020,2021,2022,2023,2025)

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

Employees receive: Perks and discounts

Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.   Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.  EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to  diversity_and_accommodations@premierinc.com  or contact Premier Recruiting at 704.357.0022.

Personal Information submitted will be processed in accordance with Premier's Employee and Job Applicant Privacy Notice , which includes additional information about your privacy rights.