Continuous Improvement Senior Analyst

Purpose of the Role The Continuous Improvement Senior Analyst plays a key role in driving operational excellence and best in class ways of working across global Finance Operations by investigating and understanding root cause, optimising and standardising end to end business processes increasing efficiency, reducing waste and improving end to end performance. The Continuous Improvement Senior Analyst role combines data driven analysis with continuous improvement problem solving methodology to identify opportunities, lead end to end process improvement initiatives as well as collaborating with technology teams driving system, automation and transformation change. The Continuous Improvement Senior Analyst is key in building a continuous improvement culture across the wider HH Global organisation.

Key Responsibilities

• Map, analyse, and document end‑to‑end processes cross functional identifying inefficiencies, bottlenecks and waste identifying end to end improvement opportunities.
• Evaluate end to end process performance and capability using qualitative and quantitative data methods.
• Conduct root cause analysis using Continuous Improvement techniques such as 5 Whys, Fishbone (Ishikawa), and Pareto analysis.
• Collaborate with senior stakeholders, process owners and SMEs redesigning processes improving efficiency, quality, accuracy, and customer experience (internally and externally) ensuring alignment to strategic business objectives.
• Prioritises improvement initiatives across Global Finance based on value, risk, and effort collaborating with Technology and change teams to drive transformational change.
• Support process transition through creation and validation of process maps, SOP’s and training material
• Confirm operational readiness through training and process competency assessment
• Coach and mentor Continuous Improvement techniques and framework building a culture of Continuous Improvement
• Collect, analyse, and interpret operational performance data to uncover trends, performance gaps and improvement opportunities.
• Develop dashboards, KPIs, and reporting to measure the impact and benefit of improvement initiatives.
• Provide insights to leaders and senior management to support decision‑making and performance management.
• Builds business cases and tracks the associated benefits realised
• Lead end-to-end continuous improvement initiatives across Global finance related areas.
• Facilitate workshops (e.g., Kaizen events, problem‑solving sessions) to include wider business stakeholders, including future state design to drive engagement, improvement and process alignment.
• Apply structured problem‑solving techniques (5 Whys, fishbone, DMAIC) to develop effective end to end processes and solutions.
• Support the rollout of process changes and monitor adoption, compliance.
• Support improvement projects from discovery through to implementation, including planning, stakeholder engagement, and benefit tracking.
• Assist in managing project documentation such as process mapping, SOP creation, risks, project timelines, and stakeholder communication.
• Collaborate closely with cross‑functional teams to understand business needs and pain points.
• Communicate findings and recommendations in a clear, compelling manner to key stakeholders.
• Partner with business process owners, SME’s leaders and senior management to promote a culture of continuous improvement.
• Promote CI methodologies (Lean, Six Sigma, Agile, Kaizen) across teams to build capability and embed best practices.
• Leads coaching, training, on Continuous Improvement tools and frameworks to embed continuous improvement culture.
• Identify and share best practices across the organisation.

Skills & Experience

• Bachelor’s degree in business, operations management, analytics, or related field (or equivalent experience).
• Strong analytical and problem‑solving skills with attention to detail and ability to interpret data, spot patterns and draw meaningful insight using data analysis and visualisation tools (Excel, Power BI, or similar).
• Experience and certified in process mapping and improvement methodologies (Lean, Six Sigma, Agile) and operational excellence.
• Strong understanding of process documentation, process mapping, and operational controls.
• Ability to communicate complex information clearly to technical and non‑technical audiences.
• Strong stakeholder management and facilitation skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Ability to lead activities and work with diverse stakeholders at multiple levels.
• Excellent communication and presentation skills.
• Experience in process transition.
• Experience in coaching, mentoring and delivering Continuous Improvement techniques and frameworks
• Experience in Global Finance Operations or similar transactional environments.
• Knowledge of automation technologies (RPA, workflow tools, etc.).
• Experience using process mapping tools (e.g., Visio, Miro, Blueworks Live).
• Knowledge of change management principles
• Continuous improvement mindset with a passion for making things better.
• Curious, proactive, and comfortable challenging the status quo.
• Collaborative supportive team player able to influence without authority.
• Customer‑focused with a drive for quality and efficiency.