CONTINUOUS IMPROVEMENT ANALYST II
TE Connectivity · Bengaluru · onsite · Posted 69d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Description:
Job Overview
Job Requirements
Qualifications
Competencies
Job Overview
We are looking for a highly skilled WFM analyst who brings together expertise in Workforce Management (WFM) KPIs, SQL database management.
Job Requirements
- Prepare different kind of reports using SQL Genesys, Salesforce and other WFM tools.
- Ensure accurate and timely availability of WFM KPIs like Abandon Rate, Service Level, ASA, Occupancy, Shrinkage, etc.
- Partner with WFM teams to enhance forecasting, scheduling, and intraday management capabilities with better data visibility.
- Automate reporting and build data models to enable dashboards and predictive analytics.
- Ensure data accuracy, validation, and performance tuning of pipelines.
- Collaborate with cross-functional teams including IT, WFM, Sales Support, Training and Operations.
- Ensure accurate and timely availability of WFM KPIs like Abandon Rate, Service Level, ASA, Occupancy, Shrinkage, etc.
- Partner with WFM teams to enhance forecasting, scheduling, and intraday management capabilities with better data visibility.
- Automate reporting and build data models to enable dashboards and predictive analytics.
- Ensure data accuracy, validation, and performance tuning of pipelines.
- Collaborate with cross-functional teams including IT, WFM, Sales Support, Training and Operations.
Qualifications
- 4+ years of experience in Workforce Management or Contact Center analytics.
- Proficiency in SQL knowledge and prepare different reports.
- Familiarity with contact center metrics.
- Proficiency in SQL knowledge and prepare different reports.
- Familiarity with contact center metrics.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Sourced from naukri
Skills
Performance Tuningcontact centerWorkforce ManagementAnalyticsdata modelsSales SupportSQLoperationsSalessalesforcePredictive AnalyticsForecastingSQL Database
About TE Connectivity
TE Connectivity
Electronics Manufacturing
1.2k+
employees
1941
85 years old
Bangalore / Bengaluru, Karnataka
India
About
TE Connectivity specializes in connectivity and sensing solutions, emphasizing sustainability and reliability to address the needs of various industries.
Industries
Electronics ManufacturingInternetTelecomElectronics
Employee ratings
1,327 reviews
4.1/ 5
Culture
4.2
Career growth
3.3
Work-life
4.1
Employees rate it well for
Work Culture157Work Life Balance134Salary113Senior Management99Work Environment94
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