Content Writer (Change Management)

Job Summary

The role focuses on editing and publishing commerce feature updates on SalesConnect, while supporting partner readiness through Early Visibility (EV) sessions, standardized tracking, and support cross-functional engagement to ensure operational excellence across AMER, EMEA, and APJC theaters.

Requirements

• 12+ years of experience in project coordination, communications, or operations enablement.
• Experience in a multinational technology environment (Cisco/Network/SaaS industry preferred).
• Demonstrated track record of managing global stakeholders and cross-functional project lifecycles.

Responsibilities

• Release Management: Manages the features comms SalesConnect (SC) publishing process, including content editing, review, and "Sneak Peek" scheduling.
• Program Facilitation: Manages weekly EV/Co-design session planning, hosting, and post-session documentation for regional stakeholders.
• Translation: Localization workflows for emails, documents, and SC announcement pages in collaboration with the GTS team.
• Tracking: Manages global action item trackers (COE, POM/DOM) and partner feedback loops, ensuring tasks are driven to closure.
• Reporting: help with program metrics and QBR data to provide leadership with insights into partner adoption and SME engagement.
• Webinar Support: Facilitates APJC COE forums and post-release partner webinars, managing Q&A documentation and session reporting.

Skills

• Technical: Proficiency in Microsoft SharePoint/MS Lists, Excel (Pivot Tables/Data tracking), and content management platforms (SalesConnect).
• Analytical Thinking: Aptitude for generating operational reports and identifying process bottlenecks.
• Process Management: Strong organizational skills with the ability to maintain high data integrity in complex tracking systems.
• Agility: Ability to balance multiple regional time zones and competing project deadlines simultaneously.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.