{"@context":"https://schema.org","@type":"JobPosting","title":"Content Management Associate","description":"

We are looking for smart and enthusiastic fresh graduates who aspire to build a career in Content Management, Content Development, and Content Engagement.

We would like to onboard you to support our digital engagement activities. The role will primarily involve monitoring and responding to customer comments and queries across digital platforms, ensuring timely and professional interactions, escalating complex cases to the appropriate teams, and tracking response times and customer engagement metrics.

Key Responsibilities:
• Monitor customer comments, messages, and queries across social and digital channels.
• Respond to routine customer inquiries in a timely and professional manner.
• Escalate complex or sensitive issues to relevant stakeholders.
• Track response times and maintain engagement reports.
• Support content management and community engagement initiatives.
• Assist in content review, moderation, and publishing activities as required.

Desired Skills:
• Strong written communication skills.
• Excellent attention to detail.
• Good understanding of social media and digital platforms.
• Ability to multitask and manage interactions efficiently.
• A proactive attitude and willingness to learn.

Preferred Profile:
Fresh graduates in Mass Communication, Journalism, Marketing, English, Media Studies, or related disciplines who are keen to develop a career in content and digital engagement.

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