Content Management Analyst/ Application Support Engineer

Job Summary

Content Management Analyst/ Application Support Engineer

Location - Thiruvananthapuram

Experience - 2 years

Responsibilities

• Positive attitude towards work and should be a team player
• Managed a complete ecommerce backend and Customer Support Management.
• Remotely analyze and debug all project specific IT infrastructure software issues
• Excellent client relationship and customer handling skill (Mainly US Clients)
• Handled IT production support, resolved Technical issues
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Document technical knowledge in the form of notes and manuals
• Prioritize and manage several open issues at one time
• Ensure all issues are properly logged (eg: JIRA)
• Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Taking ownership of customer issues reported and seeing problems through to resolution
• Minimum 2 years experience in the mentioned areas
• Willing to work in flexible timing to support US team

Preferred requirements

• Ability to join as early as possible
• Knowledge of eCommerce flows such as product configuration in database
• Managing content and configuration using a CMS according to client requirements
• Candidates from Kerala are Preferred

Minimum requirements

• Good communication skills in English and Malayalam
• Willing to work in California time (Pacific Standard Time)
• Qualification: Any Degree/Diploma related to Computer Science

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.