Contact Centre Representative | UK Process | Hyderabad

Contact Centre Representative | UK Process | Hyderabad

Company: Banking Process (UK Process)
Location: Hyderabad
Experience: 2 to 4 Years
CTC: Up to 8.5 LPA
Working Days: 5 Days a Week
Shift: UK Shifts (Starting from 12 PM onwards)
Transport: Drop Facility Available

Job Summary

We are hiring Contact Centre Representatives for the UK Process in Hyderabad. This role involves handling customer interactions through calls and emails for UK-based customers while delivering an exceptional customer experience.

Candidates must possess excellent English communication skills, with no MTI (Mother Tongue Influence). Communication quality is the most critical requirement, and there will be no compromise on this aspect.

Key Responsibilities

• Handle inbound customer calls and email queries professionally and efficiently.
• Deliver exceptional customer service and resolve customer concerns at the first point of contact wherever possible.
• Manage customer mailboxes and ensure timely responses.
• Understand customer requirements and recommend relevant products and services.
• Build customer confidence through effective communication and product knowledge.
• Take ownership of customer issues and escalate when necessary.
• Maintain high standards of customer satisfaction and service quality.
• Work collaboratively with team members while embracing HSBC's values and behaviors.

Eligibility Criteria

Must Have

• 2 to 4 years of experience in Customer Service / Contact Centre / Banking Operations.
• Excellent verbal and written English communication skills.
• Neutral accent with No MTI.
• Strong customer handling and problem-solving skills.
• Ability to work in a high-volume, fast-paced environment.
• Adaptability to changing processes and business requirements.
• Sound understanding of quality and customer satisfaction measures.

Preferred Skills

• Prior experience in Banking, Financial Services, or UK Customer Service processes.
• Strong email writing skills.
• Good planning, prioritization, and organizational skills.
• Patient, empathetic, and customer-focused approach.

Shift Details

• 9-hour shift.
• UK process supporting UK-based customers.
• Shift timings generally start from 12 PM onwards.
• Shift schedules and weekly offs may change monthly or quarterly based on client requirements.
• Candidates must be flexible with rotational UK shifts.

Compensation & Benefits

• Salary up to 8.5 LPA.
• 5-day working week.
• Transport/drop facility available.
• Opportunity to work with a globally recognized banking client.

How to Apply

Interested candidates can share their updated CV and complete the application form:

Application Form: https://lnkd.in/g4VMMSTr

For further details, contact:
Arpana Jethwa
[email removed]

References are highly appreciated.