Contact Centre Representative - Business Insurance Operations

Job Title: Contact Centre Representative - Business Insurance Operations

Company: Leading Global Banking & Financial Services Client

Location: Hyderabad (Madhapur Village)

Experience: 1.8 to 5 Years

CTC: Up to 7 LPA

Employment Type: Contract (9 Months)

Work Mode: Work From Office (WFO)

Shift Timing: 6:30 AM to 3:30 PM IST

Transportation: Pickup facility available as per nodal points

Job Summary

We are hiring Contact Centre Representatives for Business Insurance Operations supporting Singapore customers. The role involves handling customer calls and emails, resolving queries, providing exceptional customer service, and ensuring customer satisfaction through effective communication and problem-solving.

Key Responsibilities

• Handle inbound customer calls professionally and courteously.
• Manage customer email queries and mailbox operations.
• Resolve customer concerns at first contact whenever possible.
• Deliver excellent customer service aligned with quality standards.
• Build customer confidence through strong product and service knowledge.
• Offer relevant value-added products and services based on customer needs.
• Escalate complex issues appropriately while ensuring timely resolution.
• Maintain high levels of customer satisfaction and service quality.
• Handle approximately 55 customer interactions daily (calls and emails combined).
• Demonstrate empathy, patience, and professionalism in all customer interactions.

Desired Candidate Profile

• Minimum 1.8 years of relevant experience in Customer Service, Contact Centre, Voice Process, Email Support, Banking Operations, Insurance Operations, or BPO.
• Excellent verbal and written English communication skills.
• Strong email writing and mailbox management skills.
• Good customer handling, problem-solving, and interpersonal skills.
• Ability to work in a high-volume, fast-paced environment.
• Strong prioritization, planning, and organizational skills.
• Flexible and adaptable to changing business requirements.
• Customer-focused mindset with attention to detail.

Preferred Skills

• Contact Centre Operations
• Customer Service
• Voice Process
• Email Support
• Customer Query Resolution
• Insurance Operations
• Banking Operations
• Communication Skills
• Customer Satisfaction
• Stakeholder Management

Recruitment Details

Interested candidates can share their updated resume or complete the application form.

Contact: [email removed]

Application Form: https://lnkd.in/g4VMMSTr

Reference requests are highly appreciated. Kindly share this opportunity within your network.