GURUGRAM · FULLTIME
Contact Centre Manager (Female) For a premium retail firm
Skillsearch Management Consultant
Gurugram · onsite · Posted 6d ago
Sourced from
₹10.0L - ₹15.0L PA5–7 yrsfulltimeGurugram
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Section · 01
About this role
Contact Centre Operations: Oversee daily operations, query resolution, and service quality.
Team Leadership: Lead and mentor the team to achieve performance and customer satisfaction goals
* Proven experience managing customer support teams and operations.
Team Leadership: Lead and mentor the team to achieve performance and customer satisfaction goals
Required Candidate profile
* 5–8 years of customer service/contact centre experience, including 2–3 years in a team leadership role.* Proven experience managing customer support teams and operations.
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Section · 02
Skills
Customer ServiceCustomer SupportCustomer CareSolving QueriesEmail SupportCustomer HandlingChatChat SupportBlended Process