Contact Centre - Human Resource Business Partner

Core Responsibilities: HRBP

• • Spearhead employee engagement, HR automation and End to end employee life cycle management
• • Analyze HR processes and streamline systems, focused on improve processes, promote reliability, increase simplicity, and enable scalable growth
• • Steer initiatives in mentor and coach the Business Partners pertain to the HR related policies & procedures
• • Implement HR strategy (as per organizational vision and mission) to meet short, medium & long term business challenges
• • Support business goals with HR Framework around the key elements of attract, retain, build, engage & transform
• • Deliver strategic guidance to the Managers related to people initiatives such as a) Goal set, career discussions, employee movement, performance management and, b) Management of difficult situations, marginal performers, span of control and so on
• • Ensure smooth on-board of new talent, structure induction programs, buddy programs, reference networks, people engagement on a one-to-one level, succession plan, etc
• • Work towards enhance the new joiner connect with the teams through continuous engagements
• • Scrutinize the annual business plans & support the Head-HR for development of organizational structures
• • Direct the execution of Continuous Feedback Mechanism & redefinition of the KRAs to transform the PMS process
• • Emerge as a trusted advisor, coach and consultant by proactively address and monitor employee relations issue
• • Develop comprehensive performance management & compensation framework; manage appraisal process across the levels linked to reward and recognition management and career growth across the region
• • Execute action plans of Employee Survey for Leaders & Individual Managers in collaboration with Business & Functional Heads
• • Lead employee engagement initiatives (conduct town-halls), facilitate continuous improvement at Circle, conduct employee counsel and establish the employee connect
• • Implement and drive the HR automation initiative