Contact Center

Job Title: Team Member

Department: Contact Centre

Duties and Responsibilities:
1. Provide services to investors by attending/resolving their queries and grievances.
2. Attend to queries received through telephone calls, emails letters, ODR, SCORES and walk in investors.
3. Update KYC related information on the database.
4. Ensure that all responses given to investor are complete and accurate.
5. Handle ad-hoc activities assigned from time to time.
6. Ensure all cases are resolved within TAT.
7. Understanding of Capital market, RTA industry
8. Comply with the SEBI processing norms.

Qualifications
1. Graduate for Team Member
2. 1-3 years of relevant experience for Associate
3. 3-5 years of relevant experience for Sr. Associate.
4. NISM IIA Certified

Experience: 0-1 years relevant experience.

Key Success Indicators
1. >30 WPM Typing speed
2. Basic Ms Excel, word, PowerPoint, Internet Surfing
3. File/Paperwork management
4. Active listening
5. English proficiency (written/spoken)
6. Regional language
7. Customer service