Contact Center system platform Engineer

70% Contact Centre/Telephony Engineer + 20% Linux/Automation Engineer + 10% Technical Business Analyst/Stakeholder Support role.

• Strong Genesys/Cisco/NICE contact center experience
• Good understanding of SIP/VoIP networking
• Hands-on Linux administration skills
• Basic to intermediate Python automation skills
• Experience handling production incidents and escalations
• Ability to support a 24x7 global contact center environment
• Exposure to contact center modernization or migration programs

1. ROLE SUMMARY

The Client operates an internal contact center platform supporting its own helpdesk and employee support organizations. The helpdesk runs continuously and the platform serves users worldwide.

The Client is seeking a contracted Contact Center Systems Engineer to support and maintain the incumbent commercial platform while contributing to the implementation of a successor platform built on open-source telephony components. The resource joins a small distributed engineering group and coordinates with Client engineers in other regions.